Jump to content


IPS Company Blog



Photo

IP.Nexus Dev Update: Advertisements

Posted by Mark, 29 June 2010 - * * * * * · 574 views

IP.Board 3.1 has a great advertisement system. Administrators can specify code to appear in certain locations around the community to display banner ads.
With IP.Nexus, it seemed logical to expand this to allow members of a community to purchase advertisement space.

In order to do this, when you install IP.Nexus, the advertisement system in IP.Nexus will...



Read Full Entry →
37 Comments

Photo

IP.Nexus Dev Update: Customer History

Posted by Mark, 25 June 2010 - - - - - - · 468 views

In an application like IP.Nexus, it is important to have verbose logging features. Frequently you may wish to look over a the past actions of a customer to assist them, to check for suspicious activity or just for your own records.
In IP.Nexus, every action taken on a customer account is logged and can be viewed from the customer's information...



Read Full Entry →
16 Comments

Photo

IP.Nexus Dev Update - Incoming Emails [Updated]

Posted by Mark, 23 June 2010 - - - - - - · 962 views

Updated 25th June: Due to popular demand, we have added support for POP3 account polling as well as Email Piping


As mentioned in a previous blog entry, IP.Nexus supports Incoming Emails to be parsed as support requests.


Technical Requirements

In order for Incoming Emails to function, you will either need to configure your server to pipe...



Read Full Entry →
42 Comments

Photo

IP.Nexus Dev Update - Alternate Contacts

Posted by Mark, 21 June 2010 - - - - - - · 284 views

IP.Nexus allows account holders to create alternate contacts who can submit support requests on your behalf.

On my account I have a package called "Basic Widget". I can create an alternate contact assigned to this package, and we will then both be able to submit support requests related to it, and view requests each other have submitted.

This is...



Read Full Entry →
9 Comments

Photo

IP.Nexus Dev Update - Handling Support Requests

Posted by Mark, 18 June 2010 - - - - - - · 351 views

In our previous blog entry, we showed the front end for submitting support requests.
In this entry, we'll show how staff members deal with support requests from the Admin CP.



This is what the support listing in the Admin CP looks like:

Staff members can select which departments and statuses to show using the...



Read Full Entry →
22 Comments

Photo

IP.Nexus Dev Update - Support Requests

Posted by Mark, 16 June 2010 - - - - - - · 357 views

In our previous blog entry, we discussed the management of the support desk.
In this blog entry, we'll be showing the front-end to creating support requests from the client area.


Members can view all of their support requests in the client area:


Members can submit a support request by clicking the "New...



Read Full Entry →
30 Comments

Photo

iPhone App: Push Notifications

Posted by Josh, 15 June 2010 - * * * * * · 480 views

We have a big update coming soon and we wanted to tell you about all the new features you can expect. In a previous blog post we talked about the new Directory feature, which will help people using the app discover your communities. We also talked about some interface improvements, such as the new forum quick list, which gives you fast access to common...



Read Full Entry →
20 Comments

Photo

IP.Nexus Dev Update: Support Desk Management

Posted by Mark, 14 June 2010 - * * * * * · 524 views

One feature we're really excited about in IP.Nexus is the Support Desk. Many administrators selling products on their site will need to offer support services to members.
In this blog entry, we'll go through some of the settings available allowing you to control the Support Desk.

Please note, the design of some areas shown in the screenshots...



Read Full Entry →
22 Comments

Photo

IP.Nexus Dev Update: Credits

Posted by Mark, 12 June 2010 - * * * * * · 438 views

In several of our previous blog entry about IP.Nexus, we've mentioned "credits".

Credit, is simply money which is stored on the account. When IP.Nexus "pays" a users (commission for a referral purchase, for example) it adds credit to their account.
The administrator can of course award credit manually from the customer page in the...



Read Full Entry →
13 Comments

Photo

IP.Board 3.1.1 - What's New?

Posted by Matt, in Beta, 3.1.0 11 June 2010 - * * * * * · 984 views

With the release of 3.1.1 scheduled for next week, I thought I'd take a moment and outline some of the bigger changes.

We're very pleased with how well IP.Board 3.1.0 has been received and how stable it has been. We've been working hard to iron out some common issues and we've been reading a lot of your feedback. Based on that, we've...



Read Full Entry →
62 Comments





← May 2012 →

S M T W T F S
  12345
6789101112
131415 16 171819
20212223242526
2728293031  

Latest Visitors

Search My Blog

  1. Invision Power Services
  2. → Community Blog
  3. → IPS Company Blog
  4. Privacy Policy
  5. Community Rules ·