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1 votes

Nov 23 Scheduled Release

Posted by Charles, 19 November 2010 · 226 views

We had previously posted a release schedule for our product line through the end of this year. When we made that schedule we neglected to factor in that our staff in the United States would be off work for the Thanksgiving holiday.

Obviously releasing a new version of a product when two days later a good percentage of our staff will be off would not be good for our customer service. Therefore, we will not be having a release on Tuesday, November 23rd.

Along this same subject:

Please note that we will be closed Thursday 25th and Friday 26th November for Thanksgiving holiday. Telephone support will be unavailable, but ticket and forum support will be provided.

markopolo2002
Nov 19 2010 03:40 PM

Thanks for the info Charles, waiting patiently for IPDownloads

EvieKounavie
Nov 19 2010 03:54 PM

Thank you for the info Charles.
Happy Thanksgiving day!
Posted Image

RB5 Owners Club
Nov 19 2010 03:56 PM

totally understandable and Happy Thanksgiving day!

ørret
Nov 19 2010 03:57 PM

Great news. All click "like" button.

Ryan11433
Nov 19 2010 04:05 PM

alright hopefully that works out well

Ryan11433
Nov 19 2010 04:10 PM

Since I had no permission to edit my comment I was going to add "and I gave you a rep for letting me know.

Amy T
Nov 19 2010 05:57 PM

I fully understand and no issues here.

irishbikerforum
Nov 19 2010 06:26 PM

(off topic)
I see the delete / edit / reply / report beside each response.
Is that intentional ? (I know No_Permission) but Its seen and I presume it has a hit on performance minimal as it may be tried......

I have a similar issue - guests see the Promote to article option on every post - default setting, I have not figured out yet how to turn that off. (loggged in users dont see it). It generates a number of "reported errors" - only noticed while having a play in the ACP and turned on reporting for all errors and viewed my forum as a guest.........

(/off topic)

Happy thanksgiving people, and appreciate the update !

Kessler
Nov 19 2010 06:43 PM

irishbikerforum, on 19 November 2010 - 06:26 PM, said:

(off topic)

I see the delete / edit / reply / report beside each response.Is that intentional ? (I know No_Permission) but Its seen and I presume it has a hit on performance minimal as it may be tried......I have a similar issue - guests see the Promote to article option on every post - default setting, I have not figured out yet how to turn that off. (loggged in users dont see it). It generates a number of "reported errors" - only noticed while having a play in the ACP and turned on reporting for all errors and viewed my forum as a guest.........

(/off topic)

Please post about any issues in the proper support forums.

Hunting insects...
Nov 19 2010 07:31 PM

You give them time off??? :blink:

TomRigg
Nov 19 2010 07:47 PM

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Charles
Nov 19 2010 08:07 PM

TomRigg, on 19 November 2010 - 07:47 PM, said:

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Yes, that's true. Did you have a question? :lol:

TheRevTastic
Nov 19 2010 10:10 PM

TomRigg, on 19 November 2010 - 07:47 PM, said:

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Doesn't really matter as I believe half of the staff are in the US and won't be on any of those days.

Mat B
Nov 20 2010 12:53 AM

TomRigg, on 19 November 2010 - 07:47 PM, said:

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Almost every company in existence is closed during public holidays in their home country. Nevertheless, as the original post pointed out there is still ticket and forum support over that period so I'm really not sure what you're complaining about.

Glumbo
Nov 20 2010 03:29 AM

Like button needs to be more prominent

Glumbo
Nov 20 2010 03:34 AM

Mat B, on 20 November 2010 - 12:53 AM, said:

TomRigg, on 19 November 2010 - 07:47 PM, said:

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

He's not complaining just try to let everybody know hes from the UK

.Ian
Nov 20 2010 04:20 AM

TomRigg, on 19 November 2010 - 07:47 PM, said:

Understandable, however, how many of your customers are outside the USA? I'm in the UK, we do not have a thanksgiving holiday here. Likewise, most other countries outside of the USA don't either.

Swings and roundabouts - IPS are often open when we have a bank holiday.

It also gives the guys an extra few days to get the bugs out the of the system to be able to release a more polished product.

Perhaps though as Mark is UK based, he can release as Nexus update

Mat B
Nov 20 2010 04:40 AM

.Ian, on 20 November 2010 - 04:20 AM, said:

Perhaps though as Mark is UK based, he can release as Nexus update

Please refer to the announcement - "releasing a new version of a product when two days later a good percentage of our staff will be off would not be good for our customer service. Therefore, we will not be having a release on Tuesday, November 23rd."

There will be no release on November 23rd.

.Ian
Nov 21 2010 08:09 AM

you missed the