Today the site here was unusable due to a CDN issue, when I tried to report it in my client area there is not option for advising that the site had a problem. Billing, Sales etc don't seem the right spot and if I use the normal support option it want my site when I am trying to report a problem here.
Well yes that is doable but it is not nice and of course people don't tend to really read all of the instructions before clicking download.
When the download list appears and for example an application has optional pieces it is the same where do you tell the user which file is which? Multiple files are permitted in DLM just filename is not sufficient (my opinion) when there are multiple files presented there needs to be something to tell the end user to what each file relates.
This isn't just a suggestion for the Marketplace I would like it for Download Manager generally but the need is greater in the MP.
As most will have an idea I took over some Marketplace applications. With the looming v3.4 and v4.0 there is an issue that will be exacerbated with multiple version files for applications. Let's use Shoutbox the names are;
Shoutbox 1.1.5 (IP.Board 3.0 & 3.1).zip
Shoutbox v1.3.7 (ipBoard 3.2 & 3.3).zip
Now those names are meant to tell the user which version of ipBoard that the file relates to, apart from the fact that people are likely to miss that information is trying to be shown the problems are;
The names are too long, depending on where the file is downloaded the file pathname of the file on the users system may pop the limits
Special characters like spaces and especially the '&' can cause problems. & in a file name on unix where the name hasn't been escaped is nasty.
As stated the information (ie relevant ipBoard version) is buried in the file name
What I would like is that for each file version there is an optional 'note' for that file that would be displayed next to the file name with information about what that file is about like;
Note: This file is only for use with ipBoard v3.0 & v3.1
Note: This file is for use with ipBoard V3.2 & v3.3 only
Note: This is Beta 3 available for preview only
That would then be shown for the user when the files are listed (obviously I can't do it here)
When v3.4 comes out I am likely to have three files for selection, when v4.0 there will be four and so on. Adding a note for a download also allows us to add optional widgets like;
Note: Content Spy for SB v1.1.5
This is really necessary guys.
If there is html in the startup it is counted towards the length of the string. This means that the shortened text (visually) can be dramatically less than the required number of characters. What I think needs to happen is that the tags need to be stripped and the offset calculated without the html and then that offset translated into the formatted string. I know easy for me to say :tongue:
I have a paid support area for people, what I want to be able to do is put a direct link to this area in my blurbo's ... as far as I can see I can only drop them to the 'Support' option in Nexus I want to select the department and have them dropped directly to the pay dialogue without needing to do anything else, once paid then they are allowed to enter their issue.
Are you not replying to my 'official' announcement?
I am pretty unamused by the comments made here that seem to indicate that no consideration will be given to my track record with other items I support or that reality when it comes to long term upgrade/support for a software product is relevant.
You are entitled, as is everyone, to have an opinion. I am entitled to mine as well. It is my opinion that the pay once support forever model is flawed for anything other than a trivial application. In your own interests you want active development/support.