Rhett

IPS Staff
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About Rhett

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    One Man Wonder
  • Birthday June 28

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  • Gender Male
  • Location Northern Ca

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Rhett's Activity

  1. Rhett added a post in a topic: So IPB4 deletes users accounts without warning?   

    Please keep in mind that our ticket response time is a little longer than normal, our SLA is 48 hours as well, due to the holiday weekend however, you may not get a reply until Tuesday. Myself nor Mark as stated in your bug report cannot re-produce this, we will look into your ticket though.
    Thank you for your patience.
  2. Rhett added a post in a topic: So IPB4 deletes users accounts without warning?   

    Hard to say for sure, upgrade and test it though, then let us know. Are you able to duplicate this yourself on 404? 
  3. Rhett added a post in a topic: Cloud Hosting - calculation of average concurrent online users   

    This is based on all users, and an average over a rolling 48 hour window currently. 
     
     
  4. Rhett added a post in a topic: So IPB4 deletes users accounts without warning?   

    I copied the emoji and it's working just fine still 
     

     
     
    You wouldn't copy and paste a urls to the username, however doing so cuts off the url as expected, and hitting enter saves it, it's not deleting the account at all though.
     

     

     
     
    It looks like you may have other issues perhaps if you can still duplicate this? and if so what version?
     
     
     
  5. Rhett added a post in a topic: So IPB4 deletes users accounts without warning?   

    ​Can you please clarify with this person what they entered?  We would need to know what "symbol" they used here, I am not able to re-produce this in testing though.
    It actually even works with emoji

     
  6. Rhett added a post in a topic: Ticket 914522   

    If you don't see this on your account, it was likely abused in the past and was removed from your account. The critical flag is only if your site is down for a software related issue as this one above though. If it's a repetitively abused for non critical items, it may be removed. If you have any questions on this please file a support ticket in customer service and we can review your account. 
  7. Rhett added a post in a topic: Ticket 914522   

    Daniel to the rescue  
  8. Rhett added a post in a topic: Ticket 914522   

    ​You're welcome and I'm sorry for any confusion, you are on the right track though, as we would like our team to look into this further to find the root cause. 
     
    Thank you again
  9. Rhett added a post in a topic: Ticket 914522   

    Hello, as noted in your ticket, due to the nature of the issue, the ticket is in our Tier 2 department, which is not currently staffed outside of business hours, you will need to wait until Monday for a response in this case. If your site is unusable, you always have the option of restoring the backup you took prior to upgrading the site.
    Thank you
     
     
  10. Rhett added a post in a topic: Person in charge / Support   

    If you every have a question on a ticket you can ask that it be escalated to a manager, you can also submit a ticket to customer service with any concerns if needed. We will review your past tickets now and follow up with you in your ticket.
     
    Thank you
  11. Rhett added a post in a topic: Community in the Cloud question   

    Yes it's all installed for you, then you run the community as normal, currently your order is pending approval, once that happens the site will be installed for you and you will receive an email with your access details.
     
    Thank you for your business! 
  12. Rhett added a post in a topic: SEO: How much do you care?   

    ​If they were keywords maybe... keep in mind everyone will have a different opinion, use what works for you.  
  13. Rhett added a post in a topic: Support   

    You must be logged in with your licensed account. I don't show that you currently own a license however, you would need to purchase one in this case. 
  14. Rhett added a post in a topic: SEO: How much do you care?   

    ​One very import item, and Charles touches on this above, Traffic and user activity, ie: new post, new content, and how many users are on active on the site using it, do play a role too. So it's not always about getting a click from google, it's about having a site that attracts the user to stay, post, engage in your community and come back for more, this is a very large item that has a very big impact. 
  15. Rhett added a post in a topic: SEO: How much do you care?   

    Tips on structure since it was asked about.
    1. If you have a nikon camera site for example, and you want to attract users of this camera to your community, you should have a basic structure setup for this item.
    As an example.
    Category name. 
    Nikon D200 Forums
       forums in this category may be something like this.
           Nikon D200 General Settings
           Nikon D200 Advanced Settings
           Nikon D200 Troubleshooting
           Nikon D200 Images - Show off your work
    Category and Forum names are big key items to "structure", so in the example above, you are going to have a good search results and ranking for people searching for those items, which are key things a camera guy would be searching for in the internet to learn about his new camera etc.  You Need to have the content in those forums to back it up however.  Topic Titles are also very important, a good admin will adjust these as needed, as users often don't do to well on proper titles sometimes.
    That is a basic example, and will vary by topic of your community.