Please keep in mind that our ticket response time is a little longer than normal, our SLA is 48 hours as well, due to the holiday weekend however, you may not get a reply until Tuesday. Myself nor Mark as stated in your bug report cannot re-produce this, we will look into your ticket though. Thank you for your patience.
If you don't see this on your account, it was likely abused in the past and was removed from your account. The critical flag is only if your site is down for a software related issue as this one above though. If it's a repetitively abused for non critical items, it may be removed. If you have any questions on this please file a support ticket in customer service and we can review your account.
Hello, as noted in your ticket, due to the nature of the issue, the ticket is in our Tier 2 department, which is not currently staffed outside of business hours, you will need to wait until Monday for a response in this case. If your site is unusable, you always have the option of restoring the backup you took prior to upgrading the site. Thank you
If you every have a question on a ticket you can ask that it be escalated to a manager, you can also submit a ticket to customer service with any concerns if needed. We will review your past tickets now and follow up with you in your ticket.
Yes it's all installed for you, then you run the community as normal, currently your order is pending approval, once that happens the site will be installed for you and you will receive an email with your access details.
One very import item, and Charles touches on this above, Traffic and user activity, ie: new post, new content, and how many users are on active on the site using it, do play a role too. So it's not always about getting a click from google, it's about having a site that attracts the user to stay, post, engage in your community and come back for more, this is a very large item that has a very big impact.
Tips on structure since it was asked about. 1. If you have a nikon camera site for example, and you want to attract users of this camera to your community, you should have a basic structure setup for this item. As an example. Category name. Nikon D200 Forums forums in this category may be something like this. Nikon D200 General Settings Nikon D200 Advanced Settings Nikon D200 Troubleshooting Nikon D200 Images - Show off your work Category and Forum names are big key items to "structure", so in the example above, you are going to have a good search results and ranking for people searching for those items, which are key things a camera guy would be searching for in the internet to learn about his new camera etc. You Need to have the content in those forums to back it up however. Topic Titles are also very important, a good admin will adjust these as needed, as users often don't do to well on proper titles sometimes. That is a basic example, and will vary by topic of your community.