Sorry; I spent more than 2 minutes looking. I don't like the way either of you have spoken to me; I've not insulted you (it's very tempting too though given the attitude) and I think the attitude has been quite unprofessional which does you and even IPS no favours.
Anyway, I'm not here to argue but I won't let shoddy attitudes go without being addressed from the consumer's perspective.
Thanks Ian; as the link shows it is dependent on the opt-in to waive rights. So under UK legislation there is a right to 'return' the item irrespective of condition but as stated, in my case, the product was incomplete.
I don't doubt it's a good product but I think I'll give it a miss after CodingJungle's approach below.
1. Of course the globe has time differences but if the seller's location isn't given then how is a seller to know whether you've just got up or going to bed.
2. If I'd been aware that there were no installation instructions in the download I wouldn't have bought it, every other product I've bought has included readme files and not been dependent on external links. For the sake of clarity after seeing the broken link I looked in the products area of Coding Jungle but could not find any reference to installation instructions so at least I'd tried to make up for your omission.
3. The reasons for the deadline are my concern and I don't appreciate the patronising approach you have adopted in the italicised content above.
4. Given your attitude I don't think I'd be particularly likely to buy anything from you in the future - a courteous apology for the inconvenience and an acceptance that you'd agree to a refund may have bought some future goodwill. If you choose to insult one customer who knows how many others you may put off?
There's no distinction in the Consumer Contract Regulations between products bought from home or overseas. Of course I downloaded it but that does not make any difference as I already explained about exemptions and the necessary provision which the seller has to make. That is outside of the fact that the 'product' was incomplete as supplied (and accepted by the author).
For information this is the only download I have ever had to cancel through this site and if you try to tell me that statutory protection will be ignored I'd think far more carefully about future purchases from community members I haven't got a personal track record of dealing with.
I was being polite in my earlier response; the fact that the link to installation instructions was broken (and experience with other 'support' which is below expectations) left me with limited confidence at the point I was working against a deadline. You have control over the buyer experience in the context of instructions provided so please don't swing that around on the buyer. Under Consumer Contract Regulations in the UK the customer has a right to cancel within 14 days (unless you specifically ask the customer to opt in to an exemption of this for downloads) and the refund must be provided within 14 days of the cancellation - irrespective of whether the item is faulty or incomplete.
I should have just winged it but as reference was made to having to change some settings I thought I'd best play on the safe side. Unfortunately I needed to get it implemented straight away so I had to make the call to cancel the purchase and request a refund. Apologies from my side.
I'm building a landing page for a site which has several feed blocks from different areas of the forum - http://www.rmweb.co.uk/community/index.php?/page/TestPages/indextest.html#
The page loads fine with the image sliders and any static content but as soon as any feed blocks are introduced it takes ages to load and for each additional block it seems to further add to the problem until the page takes about 25 secs to load. I've tried setting all of the blocks to cache for 30 minutes but it doesn't seem to make any difference.
Can anyone offer some guidance to someone who's a bit of a coding blockhead please?
However is possible to transfer the posts made by a user up to a certain date leaving the rest intact? It's a situation where a user made 2000+ posts representing one company, changed employer and has made 2000+ posts more representing a new employer (same account but with a username change) and now the original employer is complaining the earlier posts are now attributed to the new name.
As part of our ongoing development work we need to create a 'front-end' to our busy forum site using IP Content to include navigation menu, content sliders, static content, feed blocks and embedded video with a small amount of design work. This is beyond the skills/time I have available as forum administrator amongst other roles.
The first stage is to 'advertise' to see if there are any IPB/IP.Content savvy sorts who live in the West or East Midlands/Lincs/Cambs/S.Yorks areas of the UK (as face-to-face meetings may be required) and would be interested in undertaking this work and to map out a list of tasks to draw up a quotation for carrying out the work.
If you're interested please PM me with an overview of competencies, a list of projects carried out and contact details so that we may discuss the work/pricing.