Ocean West

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About Ocean West

  • Rank
    Needs Serious Help
  • Birthday 11/26/1971

Ocean West's Activity

  1. Ocean West added a post in a topic: Ticket Support & Credentials   

    well how about that    
    Forgot - perhaps the request was during beta with request for beta credentials via PMs
     
  2. Ocean West added a post in a topic: Ticket Support & Credentials   

    I would like to see a better method for managing request from IPS for credentials for people seeking support in lieu of create a ticket and then send us your credentials:
    Which I have done on several occaisions, and most certainly am grateful and appreciated the assistance.
    This is what I would like to see implemented:
    Require user to create an unique account for IPS Support with full admin access - something different then their typical user account. (you don't need to know their dead pets name)
    Recommend user to create a separate FTP account for IPS Support (some hosts may not allow multiple FTP)
    On IPS backend a Profile Configuration System where  each user can create a "profile" for every deployment.
    A form for recording all important details about the deployment including the needed credentials ( ACP /FTP)  for these support accounts.
    On saving the credentials this information is encrypted at rest on IPS servers.
    When the user has an issue and IPS requests access to provide assistance; ask them to submit a ticket.
    The ticket engine could then have a drop down that prompts the user to choose the deployed configuration profile they need assistance with.
    At this point IPS is granted access to the configuration profile during the life of the ticket.
    The Benefits:
    Users have greater confidence that such credentials are encrypted and their visibility are limited/restricted/temporal
    ( even though I have utmost confidence in IPS this can provide additional assurances to users ) 
    For ISP staff the need to request this information is inherent in the instruction for them to submit a ticket.
    And depending on how you display this information to your staff, I can imagine it would make it much more efficient and more reliable and not have to parse it out from a novel in a support ticket.
    ( on one occasion i had to provide credentials twice on the same ticket as the issue was passed on to another person )
    When users add configuration profiles, during a time of calm waters - when things are working - there is a higher accuracy rate vs when your frustrated and things are borked or you are trying to troubleshoot while away and may not have your credentials on your mobile device. 
     
  3. Ocean West added a post in a topic: Download Links Needed & Default Categories   

    looking at the main Download page i see the 4 main sections:
    Featured What's New Highest Rated Most Downloaded The Title or a link on the right side of that Faux Category bar should say "show all" and clicking that would take you to a list view of that contain the same items contained. 
    I would also say that these 4 Categories / Groups be added to the sidebar perhaps their own block above or below categories.
    as a quick link to the list view.
  4. Ocean West added a bug in IPS4 Bug Tracker   

    Blank page ACP login handelers
    going to the login handlers page i just get a blank screen
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  5. Ocean West added a bug in IPS4 Bug Tracker   

    APC errors after Upgrade:
    on some setting pages i get the error below - others i get a blank page. 
    A configuration or server error has occurred
    EX2 exception 'ErrorException' with message 'Missing argument 3 for IPS\Theme\class_core_global_forms::editorAttachmentsPlaceholder(), called in /home/fmf/public_html/forum/system/Helpers/Form/Editor.php on line 224 and defined' in /home/fmf/public_html/forum/system/Theme/Theme.php(558) : eval()'d code:2046 Stack trace: #0 /home/fmf/public_html/forum/system/Theme/Theme.php(558) : eval()'d code(2046): IPS\IPS::errorHandler(2, 'Missing argumen...', '/home/fmf/publi...', 2046, Array) #1 /home/fmf/public_html/forum/system/Helpers/Form/Editor.php(224): IPS\Theme\class_core_global_forms->editorAttachmentsPlaceholder('site_offline_me...', '2bf20a29e7c5f0d...') #2 /home/fmf/public_html/forum/system/Helpers/Form/FormAbstract.php(249): IPS\Helpers\Form\_Editor->html() #3 /home/fmf/public_html/forum/system/Helpers/Form/Form.php(348): IPS\Helpers\Form\_FormAbstract->rowHtml(Object(IPS\Helpers\Form)) #4 /home/fmf/public_html/forum/system/Theme/Theme.php(558) : eval()'d code(248): IPS\Helpers\_Form->__toString() #5 /home/fmf/public_html/forum/applications/core/modules/admin/settings/general.php(71): IPS\Theme\class_core_admin_global->block('menu__core_sett...', Object(IPS\Helpers\Form)) #6 /home/fmf/public_html/forum/system/Dispatcher/Controller.php(94): IPS\core\modules\admin\settings\_general->manage() #7 /home/fmf/public_html/forum/applications/core/modules/admin/settings/general.php(34): IPS\Dispatcher\_Controller->execute() #8 /home/fmf/public_html/forum/system/Dispatcher/Dispatcher.php(124): IPS\core\modules\admin\settings\_general->execute() #9 /home/fmf/public_html/forum/admin/index.php(13): IPS\_Dispatcher->run() #10 {main} When choosing other areas of ACP there are issues with the display:

     
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  6. Ocean West added a bug in IPS4 Bug Tracker   

    Percentage Not Centered
    On 0% items the text is not centered.

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  7. Ocean West added a bug in IPS4 Bug Tracker   

    Adding Pages Error 1S111/1
    Sorry, you do not have permission for that!
    1S111/1  Unknown column 'embeddable' in 'field list'
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  8. Ocean West added a bug in IPS4 Bug Tracker   

    Upgrading 2 to 3 Errors
    When visiting  the page i get a 500 error.
    and logging in to ACP i get
     
    A configuration or server error has occurred
    EX1054 exception 'IPS\Db\Exception' with message 'Unknown column 'timezone' in 'field list'' in /home/fmf/public_html/forum/system/Db/Db.php:361 Stack trace: #0 /home/fmf/public_html/forum/system/Db/Db.php(731): IPS\_Db->preparedQuery('UPDATE `core_me...', Array) #1 /home/fmf/public_html/forum/system/Patterns/ActiveRecord.php(432): IPS\_Db->update('core_members', Array, Array) #2 /home/fmf/public_html/forum/system/Member/Member.php(284): IPS\Patterns\_ActiveRecord->save() #3 /home/fmf/public_html/forum/system/Session/Session.php(185): IPS\_Member->save() #4 /home/fmf/public_html/forum/system/Session/Session.php(87): IPS\_Session->init() #5 /home/fmf/public_html/forum/system/Member/Member.php(127): IPS\_Session::i() #6 /home/fmf/public_html/forum/system/Dispatcher/Admin.php(245): IPS\_Member::loggedIn() #7 /home/fmf/public_html/forum/system/Dispatcher/Admin.php(67): IPS\Dispatcher\_Admin->buildMenu() #8 /home/fmf/public_html/forum/system/Dispatcher/Dispatcher.php(81): IPS\Dispatcher\_Admin->init() #9 /home/fmf/public_html/forum/admin/index.php(13): IPS\_Dispatcher::i() #10 {main}
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  9. Ocean West added a comment on a blog entry: 4.0 - Delta Updates   

    fantastic!
  10. Ocean West added a post in a topic: Merge forums from another system   

    after merging what happens to links/urs imbedded in the body of a topic? are they redirected or will they all break? Since some links may be self referential to other topics on the domain of the site being retired.
  11. Ocean West added a post in a topic: Cancelations & Changes...   

    I noticed that when an advertisement package is canceled either for non payment or from the end user issuing a cancel via PayPal's the ads are is deleted from the system - I would prefer to have the advertisement be moved to a "CANCELED" tab or added to the inactive ADS so that we have reference to the ads that were run with the impressions / clicks that were served.

    Arbitrarily deleting the ads is not a good idea.

    Also I had made a change to someones recurring billing from 125 per month down to 90 per month but I hadn't really checked in - Nexus reports the new rate however - PayPal still uses the original rates - so, my question is how do we modify a rate change after the subscription is started, with out having to involve the purchaser - (yes only for a "reduction" in rates)

    I tried to even ADD credit to their account so that when the renewal takes place it should use the account credit first then apply the balance due thru paypal but it didn't.

    Advice and discussion welcomed.
  12. Ocean West added a post in a topic: Future of IPB Chat?   

    They can always zend or icon cube the files (like nexus) and bake in some logic that knows the license limits.
  13. Ocean West added a record in IPS Extras   

    UTF 8 Converter
    Followed the directions and clicking the button on the read me just returns me to my forums index
     
    it did create two tables in the database.
    I dropped the two tables and tried again and it just created the two tables.
     
     
    I tried the command line and only got: 
     [color=rgb(90,90,90)][font=helvetica][size=3]
    [font=Menlo][size=2]Segmentation fault (core dumped)[/size][/font][/size][/font][/color]
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  14. Ocean West added a comment on a blog entry: Get Ready For IPS 4.0!   

    when i click the button to start from the read me it just takes me back to my forum index? 
     
    and with command line i get 
     
    Segmentation fault (core dumped)
  15. Ocean West added a post in a topic: Current & New versions at the same time, soft launch.   

    yea i know, most of the sites that do this like banking or other blogs with comment systems its usually just eye candy not really underlying schema and functions - but it would be nice.

Status Feed

  1. Ocean West

    when will the previous generation learn not to put two spaces after periods in a sentence.

    1. Ryan H.

      I regularly find classmates who do it too... I don't think it'll go quickly.

    2. odox

      In scotland it's still taught as a fairly common thing to do.

  2. Ocean West

    verry tipsy!

  3. dieselpowered » Ocean West

    My avatar picture was actually taken in the Alamo Lake, AZ area.

  4. Ocean West » dieselpowered

    your avatar pict looks really familiar - where was it taken?

  5. Ocean West

    Why is the rum always gone?!