Has anyone ever thought about or considered developing a feature that allows the import of an affiliate feed from say Amazon, Clickbank, Affiliate Window, Commission Junction etc. into a forum where an individual post containing product info, photo, price, etc. is created for each product.
This would allow us to build interactive online affiliate powered stores in our forums.
Fair comment. As I said, it may also be the different nuances in American and Hiberno English!
Thanks for the suggestion on feedback. I would hope (but it is for others to judge) that I have always shown politeness and respect, even when frustrated.
Thanks also for the offer of assistance which is also appreciated.
In any event, there has been a happy ending. Michael B has been like an IPB White Knight. Not only did he re upgrade all 5 sites but he also performed a quick clean up which I had no right to even ask for.
All of my sites are now patched with new FTP etc and my hosting company will do a final clean up scan tomorrow. I'll then get Google to white list us again.
Thanks again to all involved and a special thanks to Charles for his personal involvement and of course to Michael B who restored my faith in the usual very high standard of IPB Customer care.
Thank you for the reply which is much appreciated. I note that an hour after posting here, that all of my sites have now been upgraded.
A week to me is a 5 day working week. This is Sunday the first day of this week so it may be a cultural symantics thing between Europe and the US. The earliest issues may be marked as resolved but they are not as Powerboat.ie is still down since the upgrade.
The "service" that I have received in recent days is a million miles away from the service I had come to respect from IPB. I could , for example mention the multiple times that I had to reply to the same question of one of your staff assuring them that I accepted the waiver.
I have a feeling that the delays and poor response may have been down to a single staff member who was dealing with all of my tickets.. I was also unaware of the current difficulties that IPB are experiencing with the ongoing DDOS attack on IPB. Had I been aware of this, I would have understood the pressure that your staff may be under this week and accepted this as a valid reason for a drop in your normal high standards. I have been unable to log into these forums in recent days because of your DDOS issues.
The staff member who addressed my upgrade requests in the last hour completely lived up to your usual high standards with a very friendly and helpful response even going beyond the call of duty to tidy up malware from the old files.
Your staff will know me as one of their more positive and friendlier customers in recent years. That's why I was so gobsmacked when the staff member originally dealing with my upgrades basically suggested that I could either use the upgrade tool or wait for a considerable time. The response suggested that IPB couldn't be bothered with folks like me who were too lazy or incompetent to use the updater. Please have a quick look at the correspondence in my case to confirm this. I did try to use your updater, but I received an error message saying that I had the wrong FTP details. This was incorrect as these are the same details that I submitted to your own staff.
I appreciate that you took the time to reply to me. I am a huge fan of your company. Like yourself, I have an extremely busy professional life outside of all this. I wouldn't be going to this much trouble in my feedback if I didn't care about your company.
3 of my 5 sites are now back online after the upgrade. Powerboat.ie and Powerboat.org are down since upgrade but I'll resubmit tickets.
Thanks again Charles for the personal response which is appreciated.
Hopefully, you will come through your current difficulties in coming days.
I've tried using the upgrader but get the following error message.
The URL we have on file for this license ( http://powerboat.org ) does not match the FTP details provided. Check that the correct FTP path is given to match the URL. If your URL has changed, or you require assistance, please contact technical support.
The URL is correct for the licence and the FTP details are also correct.
I have logged it with technical support but support requests are now taking a week to be addressed.
That would explain it. This site is still under a DDOS type attack.
Just a suggestion, :smile:
Maybe IPB should send out an email to their customers to explain that:
we are currently experiencing difficulties form DDOS attack.
These are the effects
This is what we are doing about it
We will update you tomorrow, Monday etc...
I know that it may be embarrassing for IPB, but by keeping us informed, it will bring their customers with them and keep us all informed of their current difficulties. An informed customer is a more understanding customer.
It might also be a (an understandable? :thumbsup: ) reason why customer service seems to have taken a nose dive in recent weeks?
For the last day or so I have found it almost impossible to access these forums.
Yesterday, I couldn't get onto the forums at all.
This morning it is very hit or miss with the forums crashing every few minutes with the following empty browser message.
"The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few
If you are unable to load any pages, check your computer's network
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web."
As a loyal customer of IPB for 4 or 5 years, I have 5 Licences all of which are up to date through the regular payment of my quarterly annual service / renewal fees.
I would consider that an efficient and helpful support service should be expected for this regular renewal fee as it is included in the terms of the contract.
For the last 5 years, the service from IPB has been above what I could have expected and has been characterised by a friendly, can do approach, The support staff have always had a great understanding of their customers varying degress of technical ability and the support has always been tailored to ensure that the individual needs of the customer have always been met.
All of this seems to have vanished overnight.
I have moderate technical ability. Beacuse of recent illness, my 5 websites were not upgraded in recent months leading to an attack from a malware spammer which caused Google to red list all of my sites last week.
I submitted 5 upgrade requests a week ago to patch my sites and marked all as critical and explained why this was so in the request details. To date only one site has been upgraded. The responses to the other requests have been less than helpful to the point of rudeness. I have been basically told that unless I use the upgrade tool, there will be a coniderable delay in the upgrades.
My only problem in using the upgrade tool as a non techie, is in defining the "path" (Public folder etc) for where my various sites are located on the server. Simple, I know, to many of you, but not to me. That's why I requested the upgrade service and that's why I pay a regular renewal and service fee for all my sites.
I am at acomplete loss to understand why I - and it would seem many other loyal customers are now been treated with such a complete lack of respect. It would appear that the bean counters have taken over at IPB?
What I always loved about IPB was the combination of the great software and the excellent people. As a non techie,I'll go elsewhere for lessser software if it is backed up by friendly helpful service people.That's why I left VB 5 years ago.
I can't tell you how disappointed I feel at my shoddy treatment in the last week by IPB Support.
Like me, I reckon that many IP customers were under the impression that IP Content was an easy to use means of generating bolt on front pages or other pages for your forum site.
Having bought the product, my research has shown me that it reallly is just a tool that can be used by experienced web developers designers.
Has anyone here thought of developing (for sale) some IP Content based wbsite front page templates which the less technically minded of us could import and use as a Welcome or Front Page for our websites.
I'm thinking for say a tourism site, something that has: the main site "wrapper" to preserve the look of the main site
Advertise Here button linked to the Nexus banner Ad sales tool
A large join here or register here button with a call to action.
About us text block
Latest Links, classifieds etc....etc etc...
What do you think?
I've PM's a few of the more experienced IP Content Posters here to see if anyone will create some front pages for me but no replies yet.
So, If I was to order IP Content for say www.babyclub.ie today, will IPB install it in the appropriate place for me or will I have to get someone to set up the location as in your example so that the content front page appears at www.babyclub.ie instead of the forum which appear there now?
I'll probably order for BabyClub.ie as it's a site I'm still working on so I can use it as an experimental sandbox.