I wanted to commend the IPS staff for acting so quickly to upgrade my forum. I submitted my ticket relatively late this morning, and the upgrade was completed early in the evening. The only delay was on MY part, as I'd forgotten to add a bit of information.
Both staff members were pleasant to work with. Larry even let me know in the ticket that the upgrade was being performed, and that was the reason for the errors that may be seen.
I figured that it would take a day or two, at least, especially after forgetting to add in Admin information. I'm sure the amount of other people either requesting upgrades or having problems with performing their own upgrades was (is) daunting, and yet my ticket was accessed within 30 minutes (both times).
Thank you again for a very pleasant upgrade experience.
While I personally did not have to use support (recently), I've seen many instances recently where someone has. Obviously, it's usually the ones that don't have all the correct information in the ticket that get noticed (in the forum.)
I would like to commend you and the staff for the way you have been handling tickets. You guys are really working hard to do what you can for your customers, and I appreciate that. The posts that get complaints in the forum are responded to quickly and professionally, and from what I've seen there is always a follow up.
This reflects very well upon you and the staff. I appreciate the hard work you have put into this product, and the way you handle your support requests.