After searching more, I found the settings in regards to setting up departments, etc. and I finally found how to access the actual support feature from the member side. My question would then be how can I deactivate all the other features, such as "Alternate Contacts", "Referrals", etc. that show in the left navigation. I am looking to only use the support feature for now, and will not be taking payment, or placing any kind of orders at this time. Thanks for your help!
Is there documentation on setting up the Support Ticket system anywhere? I have looked through the forums, and found the settings, but am not sure how to activate, or where to find it from the Member side.