FWIW I have seen them try multiple attempts at helping resolve any issues that come up before giving the "we can't help you because of your server config" line. They even suggest changes that can be made to the server config sometimes I believe.
Sometimes I join sites just to ask a quick question or post something stupid. I always use the password "123456" cuz I just don't care about those sites. You're saying you want me to make it "12345678"? Or stick some letters in there? No. Unacceptable. Don't you dare.