As sometimes happens on the resource forums, whenever a subject comes up that can involve issues that range from corporate and individual sensitivities to legalities and public relations, topics are locked, messages moderated and little real or accurate information is to be had. The company opinion and position is stated, some customers agree, some disagree and the thread is either locked or removed before any meaningful exchange of information takes place. A concern on the part of the company and its staff concerning its public reputation, and that of its policies and practices is understandable, but in this age of false and misleading claims by every organization with an agenda, from commercial companies to national governments, truthful transparency would go a long way toward furthering the eventual goal of selling a product, a service, a piece of legislation, whatever it is that is dependent on someone agreeing to buy it, to accept it and/or to use it. Essentially, to not fight it. In the spirit of full transparency, I have three lifetime/perpetual licenses and have followed most of the (very limited) discussions on the topic in the last few months, especially in light of a publicized but undated IPB 4.0 release. Some customers who have purchased the lifetime/perpetual licenses have asked very meaningful questions, some have stated their thoughts and opinions on the company's, as yet, unofficial stand on the issue. For whatever reasons, those threads were either heavily moderated or locked, preventing any further discussion. This has been mentioned several times over the years, but a lack of desire to fully engage customers who helped build the company, through purchase of company products and services, because the topic or the direction of the discussion is unpleasant, mostly not following the course that best adheres to company policy on the matter at hand, is not conducive to maintaining a solid customer base. That all being said, I'll hold my personal opinion on the topic of my own lifetime/perpetual licenses and my reaction to what I have read of the company position on the licenses until I see what happens to this thread. I will say this, and it is JMHO, the topic of these licenses is not going to go away. IPB knows, or should, how many of these licenses it sold, if not to whom. This is not only a matter of convincing those who purchased these licenses to accept the company's view and policy on them, but to not seek recourse outside the community. That, again IMHO, is the one aspect of this situation with these licenses that IPB must give more serious consideration to than what is being seen so far.
Rob and agentfluff, I recently contacted Sales for information on cloud community and asked about how the metrics on visitors, bots and spammer drive-by affect the pricing. I was discouraged by what I was told. The reply to me was that any pulling of content, even by unregistered visitors, hikes up the count that affects the pricing. My next question would have been whether, if only forum staff and registered members can access the forum, do page views on the stop page (for visitors) count on the pricing.
It seems, at least to me, that the price of cloud community can get pricey if based on drive-by, bots and spammers. I know there are services and robot texts and such to HELP address these no-productive visitors, but IME it is a partial solution. For one of my forums, with maybe between twenty real visitors on a slow day and fifty a day on a good day (with total visits over a hundred per day), the price benefit just isn't there. I lease a server for $1,093 a year, with cPanel for $450. I have three of those pesky lifetime/perpetual licenses. I was looking at the cloud solution to help with the patching/upgrade issues. I'm still open to the idea, but if stopping visitors at the registration page doesn't help lower the count that affects the pricing, then it simply won't work for me.
That was what I was asking the support tech, but really didn't get an answer about how it is billed, how it is paid, what IPS dept to contact. I'm trying to include as much accurate info as I can and be as direct as I can. It comes with being an Aspie. Somewhere I guess I'm just not asking the questions right or I'm leaving out some information. Kind of reminds me dealing with the DOD IT Enterprise help desk. No matter how much information I put into a ticket, it seems to take forever to get to the solution.
I don't know if this is part of any C&P problems or not, but on my once day job for the military, we had the same thing happen in a GUI terminal software and we had to do something with a scripting (security) setting in our browsers to allow C&P using the system clipboard.
Actually, I've done all that (used the reset URL thingy and all that) and it didn't work. That's why I asked about the $15 fee that was mentioned. I bought the license in 2005 and IPB has changed its licensing restrictions so many times over the years that it gets hard to follow along.
My sites don't get a huge number of new members per day, but for one week every couple of months, it seems I have to manually verify all new registrations. For that time period, I require all new registrations to reply to a personal email message from me, with answers that couldn't be produced by a bot. If necessary, I make the person spend the time to join the group. Most spammers won't do that.
I also use auto promote and require three messages of minimum length for promotions.
I'm also obsessive about IP management.
Submitted a ticket to find out why I can't change the URL on one of my three IPB licenses.
Please let me know where I went wrong on this. Any suggestions?
ticket info ; I have uninstalled the IPB installation at <old domain> and relaunched the site as <new domain>, but the license information in the purchases section of the client area on my account still shows the old domain name. I went into the admin CP in the new installation and removed the license key and reinstalled the key, then activated it, but the domain name in the purchases section still shows the old name.
I've updated the management details for the license.
Answer from tech support ; Hello,
You must first submit a request to Reset your License URL.
Please see the instructions on how to do this here ( http://www.invisionpower.com/support/guides/_/ips-client-services-and-faq/changing-your-licensed-url-r249 ).
Please let us know if we can be of further assistance.
My reply ; No offense, but the link has no info on submitting a request or where to submit it.
Don't all requests for IPS company action go through the ticket system?
If this change of URL involves a charge, how does one pay the fee if not through the ticket system? Does sales generate an invoice for the fee? If they do, do I need to contact them for an invoice? I wasn't aware I had changed the URL in the last six months, but I might have. Still, the fee is irrelevant. I just need the correct info on how to get the change made.
As I said, all software was removed from the old site. In fact, the folder tree was deleted along with the MySQL database. I removed the license key in the new installation and reloaded it, but no change in URL.
Maybe I'm not reading the link right or something. Maybe I'm not being clear in my ticket info.
I sincerely appreciate the wishes. I started with IPB back in '03 in my mid 50s. A lot of times when we start something, we don't think about what we're going to do ten or twenty years down the road. Even when we are committed to something, we find ourselves limited by things beyond our control. In my case, cancer was one of those things. Essentially, when it comes to the small amount that I do with the server, and the even smaller things I would still like to do, the mind is willing but the flesh is the problem.
I'm not planning on leaving this life any time soon, but I have already made provisions in my will to provide a legacy for the work that I do, with details on finding and employing someone to tend the account and the machine as long as possible.
Getting old is a real pain sometimes. I have been leasing a server for the last few years and now, due to age and health issues, I have been restricted and limited in my activities. Operations and medical issues have put severe limitations on free time and mobility. The problem and situation means that I am looking for a competetent and honest server manager, preferrably one who has experience with CentOS and cPanel/whm, who is willing to trade free use of the server (the usual do's and don'ts) and half the space, for managing the machine and fixing a few technical problems along the way.
Some files on the system were hacked last summer so the server was wiped, reloaded, updated and locked down. I have the only accounts on the machine at present. I would like to keep my own personal accounts up and running.
I will renew all services and software licenses each year on the system, there will be no costs to the manager of any kind. The server is housed in a major US data center and has only had one outtage that I am aware of.
I apologize if this message is deemed inappropriate by IPS. I had seen where other customers have been recommended here to find server help. If this message needs to be moved or deleted, please accept my sincerest apologies.
Solved the problem, maybe just temporarily, but am accesing SQL tools in the adm CP now.
Thought about the whole thing and decided to do something I am a mite bit more familiar with; I recompiled Apache to upgrade to newer PHP version and installed IonCube in the new profile. Backed the entire server up before I started, let it run and voila, I'm in...at least for now. I'm going to have to sit down and read up on the management side of running a Linux server vs. the Windoze machines I admin at work. Last time I ran *nix was a lightweight LAMPP version some years ago. Started my MS work on NT4.0 and fell into this gig with Server 2003, 2008 and dedicated MSSQL. I usually spend half my day with my head down inside spreadsheets and access dBs, the other half buried inside a server rack or pulling fiber or cable to a room somewhere.
I guess this one is closed. I do appreciate the advice. I see not everyone thanks people who respond to these topics, but an old guy like me sees hope when people actually take the time to try and help others out. It kind of softens the troll static most assist sites have.
Hope I don't get into a big glue mess with mgt for saying this, but I have had to change my password in the SQL table after a forum compromise. It can be done if one has access to the database but not the CP or the admin account.
One last bit, this isn't a matter of money. Reactivating Nexus and any other costs are incidental to my dislike for issues like this. My day job requires me to manage a Windoze 2003 server, a Windoze 2008 server and a dedicated MS SQL server for the USDoD. The foul-ups forced on us (sys admins) by Cyber are historically horrible and are routinely catastrophic, which leaves us on our own to correct and make whole again. I can't do much about that on the job, but on my own server, I can reduce the dependency on as many outside thrird party apps as possible.
Yes, this is a self-managed server (5 years) that, until last month, was mostly handled by the former partner (his decision, not mine). Now that he is out and gone, I'm trying to clean up a lot of mess, both malicious and incompetent.
Do I have to do that? Maybe it's my Asperger’s, but once something like IonCube and Nexus (which wasn't an absolutely necessary part of my initial business plans, I just paid for it in a blanket decision) is used against me, or causes this level of P&S, it's off my list. Maybe at some later point, if it turns out it would benefit my community, but to start with, I really don't want it.
My specialty in IT problem solving is more on the hardware side and not software and coding, but if I have to, I'll muddle through this as long and as far as I can. I still believe it's possible to remove any IonCube and Nexus triggers from my install. It might take some work and a lot of time, but seeing that I invested fourteen months into prep for this rollout, what's a few more months? Sorry if removing a high retail value addition to the IPS suite is contrary to company philosophy.