ya thanks Rhett i still feel a bit jipped but seems your working with me well and explaining it more as we talk, just hard to take in all the money I put out for licenses that I am now being told that actually never were what I thought I had all these years on my account that even showed this
I feel screwed over right now. they converted 2 of my 4 licenses. and changed the one that I still actually use. the problem being is the app suites are due for renewal in 3 days at what was a cost of $35 now they added one my converted licenses to the suite and now I have to pay $60 to renew everything for 6 months.. the conversion was supposed to come with 6 months free.. on top of that I got only $60 credit for each conversion.
I am being told the other 2 were only yearly licenses when I view them they clearly say Perpetual and the other says Lifetime. are expired and will be deactived on my account. I know for a fact they are those as well as they are what I paid for.
unlike some of you the security email arrived AFTER I came here to read about the issues and couldnt log in, 2 hours after I sent the password change requests the emails arrived, and then the security email arrives... talk about a delay.
All I said was it does not work the way he said, if you do the lost password request it does not do as posted it sends you a password to use not makes you pick one.
I wasnt here at the start but I own several licenses a few of them expired and of no use anymore, but I still do own 1 lifetime license and 3 perpetual licenses.
I remember the initial cost was only $49 for a basic license or the perp license was $185? I know the cost was over $100 I just cant remember what the exact cost on them were back then. the lifetime license were not offered anymore when I first paid for my license, but I did gain one from someone after a couple years, along with a few other licenses.
I understand fully what they are saying our legacy licenses will be at the end of their life once ips 4 comes out since it is a NEW product, they are offereing us to convert our current license to the new structure give us 6 months free and a credit that is good for up to 2 years for each?
I will glady convert all my licenses that are legacy, if they allow me, but if they tell me Im not able to do so then Im not sure I can give my support to this company anymore. I am happy with the current product and will stick with it If I have to but i refuse to pay for a new license to be able to use the new forum product from there out.
need my trash can back, i could care less about the soft delete or hard delete stuff, i dont trust anybody to delete anything, i have 1 forum that nobody can see where all deleted post go that only i see, and now anybody that can,can delete post forever, not good
Ive always when banning a user put them in the banned group, but I guess there could be a setting added for the spam service that could indicate if you want banned members moved to the banned group or kept in the user group they are in.