Tarquin

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About Tarquin

  • Rank
    IPB Full Member
  • Birthday 08/01/1991

Tarquin's Activity

  1. Tarquin added a post in a topic: Frontend Support System   

    My knowledge isn't as advanced as would be necessary to get anywhere near what would be expected.

    The thing is I am not the only one saying this feature is necessary for such a system. Nexus is meant to be a highly dynamic system that covers the necessary functionality of a full support system. Necessity of ACP access for level 1 support staff is unreasonable, as many have agreed.

    Simply saying "If you don't like it, make your own" is not constructive, I am trying to provide useful suggestions for improving a product where improvement is necessary. I really love Nexus, I have done since it was announced years ago before I even got to play with it, so I don't want to NOT use it.
  2. Tarquin added a post in a topic: Frontend Support System   


    As alternate solutions go, It isn't bad, but I still feel strongly towards a change in the core of nexus.
  3. Tarquin added a post in a topic: Frontend Support System   

    This is an old topic, as such I know I may be bumping it and some may not appreciate that :S

    This still, to me, has yet to be fully looked at. This to me should have its own portal of sorts, in the frontend of the system. Otherwise, I can understand what the ACP Centralization goal is, perhaps an alternative to this would be to change how the ACP reacts to restrictions. Completly hide tabs and sections that are not accessible to avoid such confusions.

    I still must say that I stand my ground on where I believe the functionality should be, and understand the counter-arguments for it. At the end of the day the data is still within the same database, so having SOME of the data accessible via the frontend and not other data, isn't much of a stretch.

    In a situation, as you pointed out earlier, where a staff member needs to view information that is only viewable via the ACP, then they need to forward it to another department, one who DOES have access. Simply duplicate the 'help desk' panel to be within the ACP (to avoid tab changing or constant switching between front and back) as well as the MCP or other Support Desk.

    It is the admins responsibility to configure departments to have appropriate access in the first place. If an 'accounts' department only has access to the help desk but not the ACP, then the person who set it up has failed their job. But if Nexus's support feature is being used for reports and other misc 'ticket' subjects then they shouldn't need nor be given access to the ACP.

    I really hope that IPS will reconsider their position on this, as I can see many communities, especially gaming ones, taking advantages of the new functionality it would offer. Thank you :)
  4. Tarquin added a comment on a blog entry: 4.0 - Introducing the new AdminCP   

    We, the people, demand this released tomorrow!!! OMG I LOOOVE it. Good Job IPS.
  5. Tarquin added a record in IP.Board   

    SSL in link
    When I go to the homepage of my website using an HTTPS connection, it simply returns an error. However if you go to a topic directly or a forum/subforum, it will either correctly channge the URL to HTTP or simply deliver the content over HTTPS without any further error.
     
    Several Examples:
    [url="https://forum.abyssalgaming.com/store/"]https://forum.abyssalgaming.com/store/[/url] (IP.Nexus)
    [url="https://forum.abyssalgaming.com/files/"]https://forum.abyssalgaming.com/files/[/url] (IP.Downloads)
    [url="https://forum.abyssalgaming.com/topic/4551-server-upgrades/"]https://forum.abyssalgaming.com/topic/4551-server-upgrades/[/url] (Topic)
    [url="https://forum.abyssalgaming.com/"]https://forum.abyssalgaming.com/[/url] (Forum Root/Homepage)
     
    The homepage is currently IP.Content, as such this may be more targetted towards that? I am not 100% sure.
     
    I understand that HTTPS is not something that is set globally unless you change your Board URL, and typically links aren't given out with HTTPS at the start, but somehow (I am unsure how) people have come into the site with https at the start instead.
     
    Thanks :)
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  6. Tarquin added a comment: Minor Bug: SSL Login   

    Ok Thank you for clearing this up :)
  7. Tarquin added a record in IP.Board   

    Minor Bug: SSL Login
    Hey Guys,
     
    I have enabled the Secure login, having recently purchased a new SSL cert. All the pages work fine for logging in on the frontend. On the ACP, the main login uses https, but beyond that it uses HTTP.
     
    For example if I time out my login and click on something, it asks me to login to continue, this login page uses http only.
     
    Again, its only minor, so its not something that is urgent to get patched.
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  8. Tarquin added a post in a topic: Big Board Subforum for admins of large sites   

    The last paragraph is perfect.

    ^ This.

    Why seperate everyone? Why do we need to have different levels of clients to cater to the big boys who want a private party zone? We all paid the same amount of money. If we buy addons (Which I happen to have most) then we all paid for them too. We also all pay the same renewal fees. A lot of us pay the same hosting fees, some smaller ones may pay more per member average if you want to look at it like that.

    What makes you think that you are more special than anyone else because they havent managed to strike lucky? Or for that matter because someone else did strike lucky while their topic was relevant and now their site is, behind the scenes, virtually at a dead halt while a new member would see it as a booming community.

    I work damn hard and deserve access to the resources on offer here, as do each and everyone one of you guys and everyone else who has kept silent on this topic. Although the OP has said he meant to insult, those who have kept petitioning this have, and it is fairly clear to anyone who reads your words. The staff here have created an equal community regardless of community site and it should stay that way unless people want to buy access into a high priority client group that would have access to a private sub section. Mention of money scared most of you off yet? Thought so. Perhaps you can buy a license and create this community yourself if you think that your opinions are worth so much that they be hidden from the general public? Create an exclusive community and offer advice there.

    The idea will seperate groups of people in an unfair way. This isnt what IPS is known for, it's not what it should be known for. That is my say as a very very long standing customer.
  9. Tarquin added a comment: Mark as Read   

    Ticket was closed before I could answer.
     
    I recently Uninstalled IP.SEO and it fixed the issue. I didnt uninstall it for that reason but it worked. I appreciate the time taken. I did post another issue in that ticket that nobody replied to though, and now I cannot re-open it.
  10. Tarquin added a post in a topic: IPS Connect   

    Currently your software offers the stance of powering the community, It could potentially offer to power a network!
  11. Tarquin added a post in a topic: IPS Connect   

    I appreciate your reply and hope for the functionality to be included at some stage. I understand the cross-domain issues, so it wont affect my decision to use a centralized database.
  12. Tarquin added a post in a topic: Frontend Support System   

    We use the nexus support tickets for reports on game servers we run. In this fashion there is no need for interacting with the ACP.

    I wouldn't shift it to a new FrontEND CP either, if anything it should be in the ModCP, not necessarily for Moderators, but because it is a tool of moderation to some extent. I agree that making yet ANOTHER Control Panel would be annoying for users with access to all of them.

    Perhaps any functions that you believe to be important and require ACP, should simply show to users with ACP access ONLY and have a direct link. When the user clicks the link, the ACP will ask them to login given its standard behavior? And if they don't have ACP they won't see the link in the first place?
  13. Tarquin added a record in IP.Board   

    Minor Bug: After changing Skin
    After you edit a skins settings, it takes you back to the Look & Feel page that lists your skins. At this stage the ordering of your skins is completly wrong (Given that generally the list shows up in the order you set it.
     
    This is my Normal List:
    [img]https://dl.dropbox.com/u/26968494/SkinList-Normal.PNG[/img]
     
    This is after you edit a skins settings:
    [img]https://dl.dropbox.com/u/26968494/Server-List-AfterEdit.png[/img]
    Its a very minor bug, and not critical at all. Just thought I would mention it!
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  14. Tarquin added a comment: Mark as Read   

    Thank you. Submitted :)
  15. Tarquin added a record in IP.Board   

    Mark as Read
    I am not sure if this is potentially related to a mod or skin, but I have changed skins several times, almost every mod has been rotated since I first setup this forum and no direct file changes have occurred.
     [list]
    [*]The only way to mark content as read has become 'Mark Community as Read'.
    [*]If I attempt to mark individual posts as read, they aren't permanently marked.
    [*]If I use the "Mark forum as read' from within the forum, it marks the forum as read until I reload the page again, and then remarks the new posts back to unread.
    [*]Reading a thread doesn't mark it as read.
    [*]Clicking the icon on the Board index marks it as read (as indicated by the icon changing to the 'read' state) and then reloading the page at any stage reverts it to unread.
    [/list]
    Again, I do understand it is potentially a mod or skin issue, but I thought I would post it here, reach out a bit and see if anyone else has experienced it. I have spoken to the skinners of multiple skins and there is no reason for it not to work, and I hope I am not going crazy. Thanks!
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