No to hijack your thread, Oz, but I have to say I am very pleased with the service I have received from IPS staff. I certainly haven't seen it degrade.
Granted, I don't use IP.Chat - nor will I ever. (Nothing against their chat. I just figure if people want to chat, they can go elsewhere. I run an online forum. They can post there if they have something to say.) But, concerning any issues I have had come up, IPS staff has been on the ball. I'm glad to be able to help support the team, even though I am only a two license holder.
I am having issues with my banners not showing on the footer, although I have it enabled and the ads set to do so. They used to, but I just noticed they don't now. Perhaps at the last upgrade? I don't know. Anyway, I can't sort out why they are not working. Can you take a look, please? I am a long time purchaser of this mod. It's been great!