Jump to content


Notify of support request email address incorrect and fails

The notification email address for new support request are not pulling the correct value, it should be sending to admin@domain.com, however the emails are being sent to a@server1.hostname.com and failing.

Status: Fixed
Version: 1.5.0
Fixed In: 1.5.1


I don't understand.

Which emails specifically? And where is the second email coming from?
admincp > nexus > support setting > departments > select department > edit > notify email address

When a ticket is submitted or replied too, nexus normally sends an email notification to that address, however with this update, rather then sending to email@domain.com (which is in that field) it's sending it to a@hostname.domain.com
It works fine for me. I still don't understand where "a@hostname.domain.com" is coming from.
I stopped getting support emails after 1.5. Not sure if this is related.

Ticket #806125