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Wrong usergroup set

Submitted chilihead, Aug 05 2012 08:32 PM | Last updated Aug 10 2012 05:57 PM

1. Member purchases group subscription.
2. Member buys another (higher up) instead of using the upgrade function.
3. Admin cancels original purchase.
4. Return usergroup is set for the premium group #1 so when the 2nd purchase expires, they skate with a free premium membership.

This probably also happens if they buy the same subscription as a renewal instead of renewing.

When package #1 is canceled it should remove this group as a previous usergroup. It should also be fixed in case this goes unnoticed and the admin does not cancel so there are no freebies.

Thanks

Status:	Cannot Reproduce
Version:	1.5.2
Fixed In:	0

2 Comments

Mark

Aug 10 2012 06:14 AM

Updating Status to: Cannot Reproduce

Under those circumstances, it returns to the original group for me. I'd recommend contacting technical support.

chilihead

Aug 10 2012 05:57 PM

I did. It was confirmed and they ran a query to update the return group. Ticket 811672

Support says:

The problem here is that when the member purchased the package, they were in the Premium group so this is what Nexus made a record of. The issue is that IP.Nexus isn't designed to handle this situation where a member purchases a new subscription rather than just upgrades their existing one.

I recommend posting this, and the suggestion for a more visible client area link, in the IP.Nexus Suggestions forum so that they can be considered for a future version.

Wrong usergroup set

2 Comments

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