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Support Settings: Staff

In order for your staff to start using the Support Desk in IP.Nexus, you will need to give them access by setting them up as staff.

First of all, you must make any staff members who you wish to access the Support Desk administrators. You can use the built-in ACP Restrictions in IP.Board to only allow them access to the Support Desk if you like.
For more information, see our articles on managing user groups, managing members and ACP restrictions.

Now that everyone who you want to have access to the support desk is an administrator, you can manage your staff from from Admin CP --> My Apps --> IP.Nexus --> Staff.

Staff members can be an individual member or a member group. If someone is specified by both of these (i.e. is in a group which is set up as staff and also has an individual entry) their individual entry overrides the group entry.
To give a member or group access to the support desk, you add them as a staff member. To do this, click "Add Staff".
You can edit or delete existing staff using the buttons on the right.


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