[KyleTech Dot Us]

To the Invision Community,

The below statements are factual and are verifiable by my attorneys in Houston, Texas, United States and Edmonton, Alberta, Canada. He has copies of all correspondence between me and 1&1 and I will give his address upon request. He has over 200 copies of these articles and will surrender them for free.

It all started in the beginning of the year. 1&1 Internet, Inc. has been uncooperative throughout the entire process. My package only included domain names but this focuses on their overall support.

My invoices were paid to 1&1 and yet, they sent my bill to a collections agency. I had to pay that agency over $600 which so far totals $1200. However, I run my own small business which is in the process of moving to Canada. Basically, this means funds were tight (and still are).

After 4 months, I had completely paid off the debt to 1&1 and their collection agency but 1&1 would not unlock my account for 1 month. I called them at that time demanding that they cancel my package and the person on the other side of the phone confirmed the cancellation.

Now, they are charging me $125 in renewal fees and I called my lawyer in Houston, Texas to try to resolve this. THIS is the last thing I need because I am in the process of getting my Permanent Residence in Canada. I confrenced my lawyers in Edmonton, and in Houston with the people at 1&1 and they fought with us for an hour making absurd claims and threatening to take legal action against us for revealing this information to the public.

After the call, I conversed with my lawyers and they said that they wouldnt mind taking the heat for these pieces of detretis. I had drafted a contract with all of them so that we can distribute this. I had the transcripts typed up, translated in french, the phone call in mp3 and burned these things on 400 CDs. 200 of them will be at my lawyer's office in Houston overnight.

1&1 is a terrible company to do business with. Don't do hosting, domains nor anything else with them. I just got off of the phone with them. Get any domain you have with them off of the account. Move to a better registrar that respects their clients like Spirit Domains, Webnames.ca or Invision (once they start offering domain names). Move to a better hosting that truly respects you and your needs (Invision, A Small Orange or even eleven2)

Sincerely,
Kyle Korleski

[princetontiger88]

They had this huge ad in the latest Wired magazine...

[KyleTech Dot Us]

Ignore it. Trust me, you'll be a lot happier and you'll keep minutes on your life.

[_]

I couldn't agree more. Currently I'm using GoDaddy (which is working great), but I've tried 1&1 in the past and it definitely wasn't a good experience.

Really, don't use them.

[KyleTech Dot Us]

I use Spirit Domains and Webnames.ca now.

[elj]

Hope you get the situation resolved...

I won't use them if I can help it, I've had friends who've used them and have had awful service from them.

[KyleTech Dot Us]

I just think that if someone treats customers the way they do, they should get the least business as possible.

[Phil Mossop]

I bought my very first domain from 1&1 which was a mistake. I can't remember the exact details now but I think they only allowed me to use my domain on their own webspace. Something like that anyway. In the end I had to transfer it to another domain provider. I can highly recommend both 123-reg.co.uk and GoDaddy.

[KyleTech Dot Us]

Fortunately, I bought my first domain (kyletech.us) from Spirit Domains (then called the IA Registry)

[Michael P]

I've got a server from them - and I know their support is awful, I only chose them because I found a community who help with server administration problems on the 1and1 network. However, I've decided its not worth it really - I have heard bad things about their servers now too, and so, I'm in the process of decommissioning the server and migrating to an alternative solution!

[KyleTech Dot Us]

Might I suggest The Planet?

[Michael P]

I'm taking a step back from server management - I'm keeping one of my clients servers there, but I am paid to manage that one, I think I may consider other providers (colo) for that server however.

[KyleTech Dot Us]

*fx5.4, on Jun 6 2006, 01:22 PM, said:

When will they learn ?

Actually, you can get a hold of a staffer. Just call billing instead of the 1-877-HELPAT1AND1 .

[KyleTech Dot Us]

They use extortion to renew domain names. Unusual, but true.

If your credit card does not auto-debit, billing sends an email stating that they will freeze your account and turn you renewal fees over to a collection agency for collection.

This is illegal, plain and simple.

If anyone else has had this issue with 1and1.com, please contact me via this board or email me. Perhaps legal action is in order.

[John]

http://www.ukreg.com are the best.

[KyleTech Dot Us]

I think it is a tie between Spirit Domains ( http://www.spiritdomains.com ) and webnames.ca .

[Luke]

I posted this a couple weeks ago:

http://forums.invisi...pic=216443&st=0

1And1 should die. That's all i have to say about them. GoDaddy is AWESOME.

[KyleTech Dot Us]

Thank you Cy. You know, I am thinking about making a site about 1&1 and it's terrible service.

[Brandon C]

I just knew someone who switched both their domain and hosting from 1&1 to GoDaddy, and I feel so much better for them and it isn't even my account! I can attest for GoDaddy's awesomeness in both domain names and hosting (minus their bare naked control panel for hosting, but who cares?).