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liveperson.net

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Posted

90% of the time when the site (specifically this forum) is slow, it is related to something calling "server.iad.liveperson.net". I think that this dates back to when you guys have that live chat system on the site and perhaps it is code that should be removed. Is this not the case? Either way, that system is ruining the quality service of the forums...

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Posted

Agreed, it is slowing these forums down a lot. :/

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Posted

A modified hosts file goes a long way =D

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Posted

You'll likely find it isn't LivePerson slowing it down, but Google Analytics, which is officially the single largest plague on websites in the world.

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Posted

I *believe* we provide live-chat services at times (when we do it pops up on the website), and the liveperson.net JS is included on all pages for tracking purposes.

I'm not sure if we still do or not. I don't really provide tier-1 or sales support. :P

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Posted

I've never seen it on here in all my years :P

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Posted

Got hit with this tonight. I clicked on "My Tickets" over a minute ago and it's still stuck on "Transferring data from server.iad.liveperson.net"

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Posted

[quote name='Retaliation.SG' post='1730065' date='Jun 9 2008, 01:09 AM']Got hit with this tonight. I clicked on "My Tickets" over a minute ago and it's still stuck on "Transferring data from server.iad.liveperson.net"

Normally I don't have a problem, but if the access point is far away it takes forever to load, I saw dump it. Half the time nobody is even logged into it so I don't see why its critical to have it all over the place if you only have it running a few times.

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Posted

I'm sorry if the liveperson.net live chat code was causing issues. We like to provide live chat services but if it's causing problems just loading the web pages that does not do anyone good. All the liveperson.net code should now be removed.

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Posted

Awesome. I'll keep an eye out to see if performance improves any :)

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Posted

thx

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Posted

I'm happy to say that I haven't seen the site slow down one time since you've made this change. ;)

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Posted

It seems as their client area is having issues at the moment now, though. I got to the login screen fine but now it times out while trying to load the client area.

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Posted

[quote name='Digi' post='1732540' date='Jun 18 2008, 01:05 PM']I'm happy to say that I haven't seen the site slow down one time since you've made this change. ;)

Yeah, at my school when our bandwidth pipe got boggled down, the site would trickle in parts haha. :P

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