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Paid Chat Upgrade - Still Limited


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#1 Sire

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Posted 04 January 2010 - 01:41 PM

I paid for a chat upgrade. It shows in my client area. It's still blocking anyone over number 5 from entering. Help?
Something wicked this way comes...

#2 Charles

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Posted 04 January 2010 - 01:49 PM

Appears you found a flaw in our plan.

Your room max-online limit was indeed updated to 20 but for the server to realize the change has been made all of your current users in the room must leave for a few minutes for the system to "reset" so to speak.

We will look into making that automated but, for now, just ask everyone to leave for maybe 10 minutes then re-enter and it should be fine. You will only need to do that once.

Sorry about the oversight on our part :)

EDIT: I was able to manually force your room to see the new 20 online limit so ignore the leaving/re-entering part. You should be fine now.

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#3 AtariAge

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Posted 04 January 2010 - 02:03 PM

I'm about to go purchase the chat and will run into this as well. Users are already telling me they can't get in because of the five user limit..

..Al

PS: Just paid for the upgrade. :whistle:

#4 Charles

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Posted 04 January 2010 - 02:22 PM

Are you having issues, AtariAge? I am not seeing anyone is actually in your room at the moment.

Charles Warner
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charles.warner@invisionpower.com
IPS Twitter news feed: @invisionps

 

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IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#5 AtariAge

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Posted 04 January 2010 - 02:26 PM

Are you having issues, AtariAge? I am not seeing anyone is actually in your room at the moment.

I kicked everyone out! :D

Going to open it back up now.

..Al

#6 Charles

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Posted 04 January 2010 - 02:28 PM

Well that works too :lol:

Charles Warner
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IPS Twitter news feed: @invisionps

 

Please do not PM me but feel free to contact me by email.

 

IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#7 AtariAge

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Posted 04 January 2010 - 02:40 PM

Well that works too :lol:

I didn't want to wait, nor did I want to start a trend where people were asking you guys to manually twiddle the proper bits to enable the new count live (although ideally it eventually should do that on its own!)

..Al

#8 Charles

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Posted 04 January 2010 - 02:41 PM

We're working on getting it fixed so it does it automatically.

Just an oversight on our part where we didn't think about people upgrading while people were in the room.

Charles Warner
Invision Power Services, Inc. - President
charles.warner@invisionpower.com
IPS Twitter news feed: @invisionps

 

Please do not PM me but feel free to contact me by email.

 

IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#9 Carl M

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Posted 04 January 2010 - 04:01 PM

Im getting the following error when trying to access the chatroom

[#CSTART-9] There was an error connecting with the chat room. Please notify an administrator.

#10 AtariAge

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Posted 04 January 2010 - 04:07 PM

Same here.

..Al

#11 Carl M

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Posted 04 January 2010 - 04:08 PM

Ive tried downloading a new key also. :)

#12 jeece76

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Posted 04 January 2010 - 04:27 PM

Im getting the following error when trying to access the chatroom

[#CSTART-9] There was an error connecting with the chat room. Please notify an administrator.

Same error for me.

The same problem appear on the chat of IPS.

#13 Carl M

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Posted 04 January 2010 - 04:29 PM

Capacity being stretched a little currently maybe?

#14 jeece76

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Posted 04 January 2010 - 04:34 PM

Maybe! But it'll be good to know.

#15 Charles

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Posted 04 January 2010 - 05:13 PM

The cumulative capacity hit a limit but we raised that limit. We are being cautious with load since this is the first full day of release. Everyone should be fine now let us know if you have more issues.

Charles Warner
Invision Power Services, Inc. - President
charles.warner@invisionpower.com
IPS Twitter news feed: @invisionps

 

Please do not PM me but feel free to contact me by email.

 

IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#16 Carl M

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Posted 04 January 2010 - 06:09 PM

The cumulative capacity hit a limit but we raised that limit. We are being cautious with load since this is the first full day of release. Everyone should be fine now let us know if you have more issues.


Great just purchased the 50 user package after only asking for donations towards it less than an hour ago!

#17 Charles

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Posted 04 January 2010 - 06:15 PM

Good response from your community :)

Charles Warner
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charles.warner@invisionpower.com
IPS Twitter news feed: @invisionps

 

Please do not PM me but feel free to contact me by email.

 

IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#18 Jim Lee

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Posted 04 January 2010 - 07:53 PM

I only have the 5 member pkg right now to see how it works but it says service is temporarily unavailable. Also I don't see where you set the Chat Room to only be on for certain hours of the day.

I guess this being the first day I should wait until everything is worked out?

#19 Charles

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Posted 04 January 2010 - 08:38 PM

Everything should be working fine. If you're having trouble let us know.

Charles Warner
Invision Power Services, Inc. - President
charles.warner@invisionpower.com
IPS Twitter news feed: @invisionps

 

Please do not PM me but feel free to contact me by email.

 

IPS 4 preview site ... Feel free to register your account now. We are approving several new accounts each day so, once you register, keep an eye out for activation email.


#20 Mark H.

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Posted 04 January 2010 - 09:53 PM

Jim Lee,

I replied to your ticket a bit ago. If you see this before you get notice, just go check the ticket. :)

Thank you!

Program: n. A magic spell cast upon a computer, which turns user input into error messages. v. A task similar to beating one's head against a wall, but with fewer rewards and less personal satisfaction.





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