Jump to content


Photo
- - - - -

Great Refund Serivce IPS [NOT!]


  • This topic is locked This topic is locked
48 replies to this topic

#21 .Ian

.Ian

    Needs Life

  • +Clients
  • 6,975 posts

Posted 18 January 2010 - 02:36 PM

Indeed it is, but i still want my money back.


stomping your feet isn't going to help ;)

We all make decisions we regret - heck I have not been at all happy with several IPB mods I have purchased from members here - but I have not demanded my money back from any of them.

Why? Because they all work to a degree and perhaps it was my fault for rushing in and buying them.

And that is more than $50!

Add Comet Chat to your community :smile:  

Non League UK

Play safe and purchase IP.Board from IPS! - click here to buy

Converting from Vbulletin, phpBB or another forum to IPB? Click here for the conversion service - it might be free!

IPS Hosting - click here for the prices & specifications. Some packages include a free version of IP.Board!


#22 Nevo

Nevo

    Webmaster

  • +Clients
  • 1,108 posts

Posted 18 January 2010 - 02:37 PM

Well, In the UK you have the Sale of Goods Act to protect you from that, and you can change your mind within "a reasonable time period" as long as the entire product is returned.

Still, that has no relevance to this topic. Can I just suggest that you accept the credit, and then it is a year of IP.Board renewal sorted for you?



Sigh, you know what, fine. Ill take the credit. Ill take IP content instead.
  • Booth likes this

Did you like my Post? Did I Help you anyway with the contents of my Post? Well Than...

Please say Thank you by Pressing the Button on the right side of the my Post:  gallery_146014_1635_618.png


#23 Collin1000

Collin1000

    Needs Serious Help

  • +Clients
  • 2,251 posts

Posted 18 January 2010 - 02:38 PM

Sigh, you know what, fine. Ill take the credit. Can i get IP content instead?


Psst: Go use the demo first.
  • William, AndyF, Ryan H. and 6 others like this

#24 .Ian

.Ian

    Needs Life

  • +Clients
  • 6,975 posts

Posted 18 January 2010 - 02:38 PM

Sigh, you know what, fine. Ill take the credit. Can i get IP content instead?


probably your best bet is to reply to the ticket and if the offer is still there, I am sure they will credit the $50 towards it :)

Add Comet Chat to your community :smile:  

Non League UK

Play safe and purchase IP.Board from IPS! - click here to buy

Converting from Vbulletin, phpBB or another forum to IPB? Click here for the conversion service - it might be free!

IPS Hosting - click here for the prices & specifications. Some packages include a free version of IP.Board!


#25 Ditchmonkey

Ditchmonkey

    IPB Newbie

  • Members
  • PipPipPipPipPip
  • 689 posts

Posted 18 January 2010 - 02:40 PM

etantrum?
  • Wolfie and AndyF like this

#26 Nevo

Nevo

    Webmaster

  • +Clients
  • 1,108 posts

Posted 18 January 2010 - 02:45 PM

Psst: Go use the demo first.


I dont need it for Content, i know what it is and how good it is. :)


I was planning on buying it in the future, but i guess nows the perfect chance to get it.

probably your best bet is to reply to the ticket and if the offer is still there, I am sure they will credit the $50 towards it :)


Yea, made the reply now. Now to begin playing the waiting game.

etantrum?


Im sure you would have the same thing after trying for 2 days to get your money back. Besides, all ive done was created a topic with lots of dissatisfaction. Nothing else. No harm was made in the creation of the topic.

Did you like my Post? Did I Help you anyway with the contents of my Post? Well Than...

Please say Thank you by Pressing the Button on the right side of the my Post:  gallery_146014_1635_618.png


#27 Brandon D

Brandon D

    Browser crash... go boom

  • Members
  • PipPipPipPipPipPip
  • 2,968 posts

Posted 18 January 2010 - 02:49 PM

I'ma LOL if IPS responds to your ticket, "Nope sorry credit offer has been revoked, good luck next time"
  • Lewis P, Tom T, TrixieTang and 1 other like this

#28 Iosys

Iosys

    IPB Member

  • Visitors
  • PipPip
  • 54 posts

Posted 18 January 2010 - 03:02 PM

With paypal you can pretty much always get a refund,
with that said yes peoples ethics are different and I can see someone expecting to get a refund when some may not.
Yes software can be copied after downloading but if IPB uses that approach to defend all its claims of a non return policy, customers are going to feel that they are non trusted thief's.

Heck I would be embarrassed asking for a refund in this case but I do believe that a return policy is a good thing, even if its just credit which IPB did.

I have to say is outstanding Invision Power!

#29 capbiker

capbiker

    Advanced Member

  • +Clients
  • 472 posts

Posted 18 January 2010 - 03:07 PM

I don't think the original poster would get the refund from paypal, I have seen loads of instances where because the goods that was brought was intangible (i.e virtual and not physical) then they would side on the sellers of the compliant.

IPS can very easily argue and even post a link to this thread as evidence showing that the OP downloaded the product and was in receipt of goods before changing there mind, so they will side on IPS and not the OP.

The best option would be to get a credit note of which is being offered.

cap
IPB to Wordpress bridge currently being developed. Further info can be viewed here and a working demo of the Alpha Version 0.10 can be viewed and tried here

#30 Nevo

Nevo

    Webmaster

  • +Clients
  • 1,108 posts

Posted 18 January 2010 - 03:16 PM

I'ma LOL if IPS responds to your ticket, "Nope sorry credit offer has been revoked, good luck next time"



Then I'ma go to Paypal and get my Money back. :)

Did you like my Post? Did I Help you anyway with the contents of my Post? Well Than...

Please say Thank you by Pressing the Button on the right side of the my Post:  gallery_146014_1635_618.png


#31 .Ian

.Ian

    Needs Life

  • +Clients
  • 6,975 posts

Posted 18 January 2010 - 03:27 PM

You right, it was my mistake not trying the Demo first, but thats in the past now. Whats present is me trying to get my money back for a product im not going to use because it sucks.


Edit: And whos the stupid butthole surfer who keeps putting my posts as negative. Honestly.




No need to be rude to fellow members.

Then I'ma go to Paypal and get my Money back. :)


Good luck then.



Add Comet Chat to your community :smile:  

Non League UK

Play safe and purchase IP.Board from IPS! - click here to buy

Converting from Vbulletin, phpBB or another forum to IPB? Click here for the conversion service - it might be free!

IPS Hosting - click here for the prices & specifications. Some packages include a free version of IP.Board!


#32 Tom Christian

Tom Christian

    Needs Serious Help

  • +Clients
  • 2,635 posts

Posted 18 January 2010 - 03:35 PM

I wasn't originally going to reply to this, but the OP's attitude just frustrated me so much >_<

To be honest, at the end of the day, you made a complete impulse buy. Be a man and accept that you were foolish enough to purchase an ONLINE INTANGIBLE GOOD without doing any research into it.

I advise you re-read some of your previous posts and have a long hard think about the image you're creating for yourself ;)
  • Booth, Collin1000, Olivier Turbis and 3 others like this
IPS Themes | Premium Themes & Addons for IPB
 
I'm not available for any custom work. Please do not contact me about this. Thanks!

#33 capbiker

capbiker

    Advanced Member

  • +Clients
  • 472 posts

Posted 18 January 2010 - 03:49 PM

Then I'ma go to Paypal and get my Money back. :)


You will not get your money back due to the agreement of which you signed up to. And all the agreements is pretty much the same in all parts of the world, but is slightly worded differently.

The main points on why you will not get the money back from Paypal is the following:-

What is Significantly Not as Described (SNAD)?

An item is Significantly Not as Described if it is materially different than what the seller described in the item listing. Here are some examples:

* You received a completely different item. Example: You purchased a book and received a DVD or an empty box.
* The condition of the item was misrepresented. Example: The listing said "new" and the item was used.
* The item was advertised as authentic but is not authentic.
* The item is missing major parts or features which were not disclosed in the listing.
* You purchased three items from a seller but only received two.
*

The item was damaged during shipment.

An item is not Significantly Not as Described if it is materially similar to the sellerís item listing description. Here are some examples:

* The defect in the item was correctly described by the seller.
* The item was properly described but you didn't want it after you received it.
* The item was properly described but did not meet your expectations.
* The item has minor scratches and was listed as used condition.


From that because of the following two points within not Significantly No as Described:-

* The item was properly described but you didn't want it after you received it.
* The item was properly described but did not meet your expectations.


You can read the full agreements for paypal here:-

https://cms.paypal.c...&locale.x=en_US

Also as I have stated because IP Blogs is classed an intangible product because it's classed as an digital product you will not get your money back.

cap
  • William, Collin1000 and philversprechend like this
IPB to Wordpress bridge currently being developed. Further info can be viewed here and a working demo of the Alpha Version 0.10 can be viewed and tried here

#34 Olivier Turbis

Olivier Turbis

    suck-sex-full

  • +Clients
  • 2,113 posts

Posted 18 January 2010 - 03:49 PM

lol
  • AndyF, TrixieTang and aeharding like this

#35 Fishfish0001

Fishfish0001

    Needs Serious Help

  • Members
  • PipPipPipPipPipPip
  • 1,300 posts

Posted 18 January 2010 - 05:15 PM

Im still confused as to why someone would even think they could get a refund from something like this...

The fact is that if they allowed this everyone would download it, copy the file, then demand a fefund... Its counter-intuitive.

I mean really... Go for the credit.

#36 Lee

Lee

    Spam Happy

  • Members
  • PipPipPipPipPip
  • 569 posts

Posted 18 January 2010 - 05:22 PM

Hahahaha... This topic is a joke right?!
  • TrixieTang likes this

#37 Insydius

Insydius

    IPB Member

  • +Clients
  • 65 posts

Posted 18 January 2010 - 05:35 PM

I'm still laughing more at the fact the original poster kept demanding their money back and threatening IPS publicly they'll use PayPal's dissolution but didn't in the first place probably because they knew PayPal wouldn't but wanted IPS to heed to their demands and give the money back to think they could cheat the system. Furthermore, if you were refunded the full amount, how would you give back your downloaded copy back to IPS? You could delete the file but how would anyone know for sure you did and deleted all the other copies you may have around on your PC. It's pretty obvious with this in mind why IPS would have such terms in their agreements as it would be impossible to manage refunds that way.

I mean if everyone bought something, downloaded their purchase, then demanded a refund; what would the point being in making a sale and making a purchase to begin with? Oh right! Better staff, better service, better products, better security, better demos, better everything which clearly IPS does have unlike most other BBS products. I think I see a trend here.

I love you terms of service!
  • degeberg and aeharding like this
We're whalers on the moon, We carry a harpoon, For they ain't no whales So we tell tall tales And sing our whaling tune.

#38 Ditchmonkey

Ditchmonkey

    IPB Newbie

  • Members
  • PipPipPipPipPip
  • 689 posts

Posted 18 January 2010 - 05:40 PM

I know this will get deleted but its just so appropriate to this thread:


  • AlbusDumbledore, Wolfie and Collin1000 like this

#39 Wolfie

Wolfie

    Don't get mad, get N*Raged!

  • +Clients
  • 12,500 posts

Posted 18 January 2010 - 06:01 PM

Buying an item in the store and buying software online are 2 different things. And your wrong about that, i can easily go to say, futureshop, buy a computer, open it up, plug it in, dislike it, go back, and say, i want a refund, and they will give me it 100%. Aslong as everything is the way i bought it.

The difference there is that the computer itself is a physical product and usually any included software will only work with that computer, thus copying the software usually won't work quite right. Also, many places charge a restocking fee if a product has been opened and then returned.

With software, be it downloaded or bought on CD/DVD, refunds are more rare. If you own a CD/DVD and open it, then unless the disc is physically damaged before you bought it, you're stuck with it. If it's damaged, you can usually get a replacement disc (of the same software). Same with music and videos, once that disc is opened, it's yours to keep. The reason is very sensible, in that these products can be easily copied/duplicated and thus you can easily keep/use the product even if you've returned the original disc and gotten a refund. Not accusing you of doing that, just the obvious reason for it.

I will go to Paypal and request them to give me back my 50 dollars if i have to. Your not leaving me with any options here. I dont need the Mod. PERIOD. Im trying to be nice and get my point across.

Not at all, the requirement of paypal is dissatisfaction. Im not happy with my purchase so i want my money back. Its that simple.

With paypal you can pretty much always get a refund,

I don't think the original poster would get the refund from paypal, I have seen loads of instances where because the goods that was brought was intangible (i.e virtual and not physical) then they would side on the sellers of the compliant.

IPS can very easily argue and even post a link to this thread as evidence showing that the OP downloaded the product and was in receipt of goods before changing there mind, so they will side on IPS and not the OP.

As someone else pointed out, the PayPal policy isn't as simple as many people believe. I recently disputed a couple of charges for a service that I paid for. In the end, I got both refunds, as the received service was not as advertised and expected. I was also informed at that time that generally, refunds are harder to obtain when it's for a product/service bought outside of ebay. The reason being that ebay and PayPal are the same company and thus they can look up anything.

The way the dispute process works is that you open a dispute and then IPS gets a chance to respond to the issue. After trying to resolve the issue, you can escalate it to let PayPal make a decision on the issue. It's doubtful you'd get a refund once it's made clear that you could have used the demo and didn't. Additionally, you downloaded the product and it works as advertised (I have IP.Blog myself so I know) and the license agreement states that you can't get a refund. The deck is stacked against you. If you did somehow manage to get a refund, IPS could then go after you legally to get the money back. They could also go the route of affecting your credit or having a judgment placed against you (I forget how it works but basically, something that would show up on a credit report that you have an outstanding balance).

For me, I have each of the products to use for fun. I didn't buy any of them thinking, "OMG, with this, my site will be the most popular place on the internet!" nor did I buy any of them thinking that it would perform exactly as other sites.

I know you've said that you're going for the credit, but just thought I'd mention the above as its a common misconception that simply disputing a transaction will get you a refund, no questions asked.
  • .Brian, Collin1000, Alex K. and 1 other like this

٩(͡๏̯͡๏)۶ Click here to browse or purchase IPS software. ٩(͡๏̯͡๏)۶
n-raged.com
- Dacity.Com

♪ Me and you ♪
♪ a two-man crew ♪
♪ side by side we're unified ♪
♪ and we will never be divided ♪

Spoiler

CLICK HERE AND VOTE IP.BOARD AS BEST FORUM SOFTWARE FOR 2013!!!


#40 .Ian

.Ian

    Needs Life

  • +Clients
  • 6,975 posts

Posted 19 January 2010 - 03:09 AM

The only firm I know that offer a refund is interactive tools who do a CMS - they have a 90 day money back guarantee - but it is is rare and unless something states that then it will always be non-refundable.

Add Comet Chat to your community :smile:  

Non League UK

Play safe and purchase IP.Board from IPS! - click here to buy

Converting from Vbulletin, phpBB or another forum to IPB? Click here for the conversion service - it might be free!

IPS Hosting - click here for the prices & specifications. Some packages include a free version of IP.Board!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users