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One of the worst things about support here


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#1 Razasharp

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Posted 18 March 2010 - 08:34 PM

...is I can't use Google to search for stuff.

I really wish IPS reconsider showing thread content to guests/search engines because I'm fairly sure most of what I want to know will have been asked before in the P2P forums (lets face it, no forum search is a match for Google).

Not only would it be 10 times quicker for customers, but it would help staff by not having to deal with so many repeated questions.
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#2 A Walk in Faith

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Posted 18 March 2010 - 09:20 PM

The problem with that is then the warez kiddies can find information too.

P2P forums that are under lock and key is a good thing in my opinion... now, if they could figure out how to get their search to work like Google, then they would be on to something.. (w00t)

I do understand where you're coming from because like yourself I like searching and finding things rather than bother people with something that has been asked over and over again....

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#3 Matt

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Posted 19 March 2010 - 04:01 AM

The search is vastly improved in 3.1 which we'll use here as soon as we can.

We used to have the P2P forums open for everyone a while ago and it was a very unpopular decision based on the feedback of our paying customers. Most of them didn't like that those who chose not to renew their licenses are able to access the same level of forum support as the ones that do. This was the feedback we received from our community.
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#4 loyals7

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Posted 19 March 2010 - 04:23 AM

One of the worst things about support here

:blink:

what does this thread have to do with 'support' here .... As matt said, and i hope too that there will be improved search in 3.1 which i guess would be released on :ph34r:
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#5 Robulosity2

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Posted 19 March 2010 - 06:47 AM

Posted Image <-- My response to everyone who's solution for improvement is Google

#6 Razasharp

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Posted 19 March 2010 - 07:30 AM

The problem with that is then the warez kiddies can find information too.

P2P forums that are under lock and key is a good thing in my opinion... now, if they could figure out how to get their search to work like Google, then they would be on to something.. (w00t)

I do understand where you're coming from because like yourself I like searching and finding things rather than bother people with something that has been asked over and over again....

Jamie


I don't care about the warez folk tbh - they usually have their own support networks that they turn to, and I don't see any point in penalising paying customers for something they do. :unsure:


The search is vastly improved in 3.1 which we'll use here as soon as we can.

We used to have the P2P forums open for everyone a while ago and it was a very unpopular decision based on the feedback of our paying customers. Most of them didn't like that those who chose not to renew their licenses are able to access the same level of forum support as the ones that do. This was the feedback we received from our community.


Unless it's vastly improved it's still going to be frustrating and slow :( (because most people are used to the effectiveness of a Google search). Although isn't there a way now where google can index content if you give it a username/password? So even tho the page is indexed there's no cached version and the person has to log in to view it? I might be mistaken but I vaguely remember an email from google telling me about it :-/ (could be for adsense mind)

Re paying customers, they get to ask questions and receive support - 2 extra things that not paying customers don't.

Does the 3.1 search allow you to search for content that includes more than one word? At the mo I think it just searches for 'any' of the words?


:blink:

what does this thread have to do with 'support' here .... As matt said, and i hope too that there will be improved search in 3.1 which i guess would be released on :ph34r:


Because it's impeding the level of support here, imo.
Please note: any suggestions I post are just my initial thoughts, things may well need to be explored further.
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#7 stoo2000

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Posted 19 March 2010 - 07:32 AM

The search is vastly improved in 3.1 which we'll use here as soon as we can.

We used to have the P2P forums open for everyone a while ago and it was a very unpopular decision based on the feedback of our paying customers. Most of them didn't like that those who chose not to renew their licenses are able to access the same level of forum support as the ones that do. This was the feedback we received from our community.

Matt FTW! ;)

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#8 Razasharp

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Posted 19 March 2010 - 08:37 AM

Matt FTW! ;)


Lol I have to agree there - he's a bit of a star isn't he :thumbsup:
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#9 Charles

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Posted 19 March 2010 - 08:39 AM

Lol I have to agree there - he's a bit of a star isn't he :thumbsup:


:sick:
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#10 Razasharp

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Posted 19 March 2010 - 08:40 AM

Lol - u just jealous :P
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#11 Wolfie

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Posted 19 March 2010 - 09:47 AM

We used to have the P2P forums open for everyone a while ago and it was a very unpopular decision based on the feedback of our paying customers. Most of them didn't like that those who chose not to renew their licenses are able to access the same level of forum support as the ones that do. This was the feedback we received from our community.

I know that my opinion won't change anything, and in fact it shouldn't because it'd be a huge undertaking at best. As far as I'm concerned, if someone has purchased a license and they are no longer an active customer simply because their license(s) have expired (as opposed to selling them off), then I don't see a problem with them still at least being able to see/read the posts. After all, if they have supported the product, then there should remain some lingering appreciation, especially if they used to have access to stuff that they may still need for their outdating product. They would still be able to get P2P support on their version (by means of old topics). So long as the warez people don't get free support from here, I'm not worried about who else can see it.


Unless it's vastly improved it's still going to be frustrating and slow :( (because most people are used to the effectiveness of a Google search). Although isn't there a way now where google can index content if you give it a username/password? So even tho the page is indexed there's no cached version and the person has to log in to view it? I might be mistaken but I vaguely remember an email from google telling me about it :-/ (could be for adsense mind)

I know that it's possible to request search engines to not cache the content (although technically it still does somewhere), but that's not completely reliable. An engine could blatantly ignore it and still cache the contents anyway or may cache the content you want to remain private while not caching the content you want others to be able to view.

Even if there was a way to make it so that only Google could index the private forums and knew that it wouldn't cache the contents, do you know how long it would take to fully index all of the pages of all of the topics in each of the private forums? Unless IPS decided to let Google bomb the board with a billion (not literally) bots, bringing it to a crawl, it would take several days at minimum.
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#12 Matt

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Posted 19 March 2010 - 10:15 AM

To be fair, we just play good admin, bad admin. Charles drew the short straw and got the first 10 years. We switch in a few. It'll be interesting.

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#13 Charles

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Posted 19 March 2010 - 10:16 AM

Maybe then people will sing my praises instead of yours? I kind of doubt it.

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#14 loyals7

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Posted 19 March 2010 - 10:22 AM

Maybe then people will sing my praises instead of yours? I kind of doubt it.


I will start praising you if you update your Twitter as often as matt does. :rolleyes:

#15 Mike54

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Posted 19 March 2010 - 10:23 AM

I'll sing your praises, Charles. You've helped me considerably. You're one of the good guys, to be sure.

But Matt is still a star.

:whistle:

Edited by Matt, 19 March 2010 - 10:31 AM.
Made "Matt is a star" bigger. Was too small before.

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#16 Dan

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Posted 19 March 2010 - 10:27 AM

I quite like Rikki.
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#17 Matt

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Posted 19 March 2010 - 10:30 AM

I'm not sure. Is that a compliment for Rikki, or a sneaky way of snubbing both Charles and I?

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#18 Dan

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Posted 19 March 2010 - 10:31 AM

I'm not sure. Is that a compliment for Rikki, or a sneaky way of snubbing both Charles and I?


I just wanted to be different. :(

You guys are great too. Hurrah, etc.

#19 Matt

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Posted 19 March 2010 - 10:42 AM

I like Rikki too for what it's worth. I vote we keep him!
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-- Douglas Adams (1952 - 2001)


#20 Bryce Eason

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Posted 19 March 2010 - 10:49 AM

I like Matt =). Charles is just a bleh name.

/shieldup




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