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IP.Chat Saying User Limit is Reached


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#1 Fasckira

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Posted 26 March 2011 - 01:46 PM

All my users are getting this message when trying to enter the Chat:

[#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave.

There are 0 members in there and we're entitled to 50. Tried to raise a support call for this but everytime I try to I get told I haven't selected a package (even though it doesnt give me an option to select a package). Dislike this new interface intensely! :(

#2 Angel Knight Phil

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Posted 26 March 2011 - 01:58 PM

I'm getting this same error. Any idea what's up?

#3 boboss78

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Posted 26 March 2011 - 02:02 PM

same thing

#4 AndyF

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Posted 26 March 2011 - 02:03 PM

I can only speculate (until a staff member / management read this topic) that the issue is caused by the updates and maintenance currently ongoing for the Client Centre. :)

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#5 texterted

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Posted 26 March 2011 - 03:19 PM

Mine's down too... another Saturday night chat ruined!
Cheers Ted.

#6 Mark

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Posted 26 March 2011 - 03:19 PM

Hi everyone,

Sorry about that. IP.Chat should now be back to normal.

If anyone is still having issues, please submit a ticket.

Thanks :)

Mark Wade
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#7 texterted

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Posted 26 March 2011 - 03:24 PM

[#CJOIN-0] There was an error connecting with the chat room. Please notify an administrator.


I'm still getting that error Mark
Cheers Ted.

#8 texterted

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Posted 26 March 2011 - 03:33 PM

I can't submit a ticket as that system is broken too!

[#10X164] You did not select a valid package. Support requests in the department you selected must be associated with a valid active package.


Despite going into the "package" and trying to open a ticket from there... grrr!


Why does IPS have to mangle things at weekend when you've limited staff available?
Cheers Ted.

#9 surferboy

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Posted 26 March 2011 - 03:38 PM

Thanks Texterted for explaining the ticket system so much better than I did.

Yeah, that's exactly what was/is happening to me!

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#10 texterted

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Posted 26 March 2011 - 03:42 PM

No worries...

Chat works again now... well done!
Cheers Ted.

#11 Mark

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Posted 26 March 2011 - 03:44 PM

Why does IPS have to mangle things at weekend when you've limited staff available?


Trust me, we're here and working on it :)

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#12 texterted

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Posted 26 March 2011 - 03:47 PM

Well leave things well alone and go down the pub!
Cheers Ted.

#13 Mark

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Posted 26 March 2011 - 03:55 PM

Should now be fixed - sorry about that :)
  • texterted likes this

Mark Wade
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#14 jedi-dakweb.nl

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Posted 26 March 2011 - 08:15 PM

Sadly is is still not fixed...
Getting [#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave.
No-one is in the chat, and we should have a limit for 50 persons
(http://forum.geocach....php?app=ipchat )

#15 Collin S.

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Posted 26 March 2011 - 08:17 PM

Please open a support ticket so that we can investigate this for you.

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#16 chilihead

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Posted 26 March 2011 - 09:56 PM

I can't submit a ticket as that system is broken too!



Despite going into the "package" and trying to open a ticket from there... grrr!


Why does IPS have to mangle things at weekend when you've limited staff available?

I have this issue also. There is no option to select a valid package. I am using Chrome.

#17 Globaldjnetwork

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Posted 27 March 2011 - 06:26 AM

Getting [#CSTART-6] The IP.Chat room limit has been reached. You will not be able to join the chat room until some users first leave.


same issue here..

#18 Asiaforum.no

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Posted 27 March 2011 - 08:47 AM

Same issue here since yesterday.. Ticket id 734239 - no response yet.. Amazing to break the chatsystem and dont give support during the weekend??????

#19 chilihead

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Posted 27 March 2011 - 11:28 AM

I have this issue also. There is no option to select a valid package. I am using Chrome.

The ticket issue is fixed. When you select the dept. the package menu appears.

#20 bfarber

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Posted 28 March 2011 - 09:40 AM

We have had extra support staff available all weekend long, and even development and management have been around to assist with the transition of our client area. We didn't "break the chatsystem and dont give support during the weekend" by any means.

As has been mentioned here, if you are still experiencing issues submit a ticket or reply to your existing ticket so we can address them please.

Brandon Farber
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