Closing Resolved Threads is Counter Productive!
Posted 12 April 2011 - 12:13 PM
I participate on Microsoft forums and they also mark threads resolved when they are answered for the OP, but they leave them open. And you'll find people searching and then adding to these threads just as I detailed above, all the time. IMO this is how it should be.
Thanks for listening.
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Posted 12 April 2011 - 12:23 PM
Posted 12 April 2011 - 12:37 PM
Honestly, so few topics actually get closed as resolved, relatively, that I don't see there's any point in changing this myself. If it were to change, I think what you're likely to see happen is that when the issue is resolved and someone else asks a new question, no one's likely to respond to that new question because the topic says it is resolved.
Posted 12 April 2011 - 12:39 PM
Posted 12 April 2011 - 12:41 PM
Good point, but IMO that does not work really well. People don't tend to want to open a thread, that have to open another thread and read that one, then go back to the thread and response there. It does not make for efficient communication. Again, I'm just giving my perspective coming from forums where it is done differently. I don't pretend that my opinion is the only valid one, even though I know it's the right one .
You're free to link to old closed topics so that you don't need to rehash anything.
Posted 13 April 2011 - 04:55 AM
It could get quite messy in ensuring that it was the same underlying cause or not and not just the same symptoms. Its just easier to have a new topic for each one I feel as its 'specific' to your question(s)
Edited by ΑndyF, 13 April 2011 - 04:55 AM.
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