Better Shipping Transparency and ACP Usability
Posted 25 June 2011 - 06:30 PM
1) For customers, it would help if they were shown an enhanced shipping page that outlined the title, cost, and shipping duration of their preferred shipping method. If the shipping method is titled "Ground Shipping," that's all that they will see. That does not provide enough details. Customers should be shown some type of block design where they can see nice visuals of their options. No shipping options are shown either, for example: the customer could request insurance at X additional cost or tracking for Y additional cost. There should also be notification if their shipping method comes with tracking already and nexus should email the customer the tracking number after the admin has provided it to them. Likewise, this should be made available in the customer's client center. ( this leads to better transparency )
2) For admins, it would help if shipping methods could be categorized into folders. There can be 5 shipping methods all titled "Ground Shipping" but could be specific to certain products based on weight, size, etc. Since Nexus does not currently support an API-based shipping calculator that connects directly to shipping providers (e.g., USPS, UPS, etc.), at least provide admins an easier way to manually categorize their shipping methods.
Posted 29 June 2011 - 06:27 PM
This would indeed give it more of a user friendly and "store feeling"
THINK: Things to do before Upgrading or tweaking
- Backup your database 3X
- Backup your files
- Try on your TEST site 1st
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