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Jason H and support


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#1 csm

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Posted 01 November 2011 - 09:32 PM

Rarely in life do I consider handing out any kind of praise to anyone for anything, there's a time and exception for everything I guess and this is one of them for me. I'm not on the inside of IPB and I can not tell anyone what kind of person Jason is because I just do not know that. What I do know however is when I submit a ticket I look forward to one person helping me always and that is Jason. Many hard tech tickets from me and many I expect Jason to "read my mind tickets" that lacked information for him to even help.

From my perspective as a customer over the past I think almost 2 years this is the type of employee I would certainly say stands out for doing their job and going the extra mile. I certainly don't have to go over what his job is because if you've submitted a ticket you know. Jason has a very vast area to cover and does it extremely well imo. Hard worker, knowledgeable worker. A+++++

Now of someone promotes him because I said this and removes him from support expect and angry customer ticket :D

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#2 Kessler

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Posted 01 November 2011 - 09:41 PM

Yes, Robotech is good at what he does. A couple of us others will actually throw tickets at him if it seems like something that would be difficult (at best) to try to resolve. You see, he has this stick which he uses to beat issues into submission. Issue goes in fighting, then comes out limping on a crutch, crying and saying "Sorry, I didn't mean to be that much trouble." Sometimes it's funny to look at the list of tickets and try to not blink, only to have your eyes give in and blink and when you do, a large number of tickets have vanished. Of course, when wanting to work on tickets, you have to move quick or Robotech will fix it before you can even read it.
:)
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#3 JahLion

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Posted 02 November 2011 - 05:50 AM

Jason is a awesome guy always get the job done right. :grin:

#4 LKW-Allrad

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Posted 02 November 2011 - 06:11 AM

My few words:
Jason does everytime a very good Job
Thanks again for this best and great support !

#5 Enkidu

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Posted 02 November 2011 - 06:16 AM

Sometimes it's funny to look at the list of tickets and try to not blink, only to have your eyes give in and blink and when you do, a large number of tickets have vanished. Of course, when wanting to work on tickets, you have to move quick or Robotech will fix it before you can even read it.
:smile:


Jason is the best. I remember one time he was like: how come someone got to this before me?

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#6 MadMcardle

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Posted 02 November 2011 - 11:05 AM

Jason is the ticket king :)

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#7 Jason H

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Posted 02 November 2011 - 12:38 PM

Thanks. But.. No.. For every one of you.. There's someone wanting to call me an ass.. So.. I take both equally. You'd both be right..
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#8 Rhett

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Posted 02 November 2011 - 12:51 PM

Jason is just being humble now..... :) Robotech is the master, I learn from him everyday! :)

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#9 Jason H

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Posted 02 November 2011 - 01:09 PM

No... No.. I'm pretty confident in saying the numbers are at least equal.
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#10 Kessler

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Posted 02 November 2011 - 01:16 PM

I will vouch for his being an ass. He's an ass when it comes to taking compliments, he considers them fightin' words. And ignore him when he claims that he doesn't do more than the others, the numbers prove otherwise.
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#11 MadMcardle

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Posted 02 November 2011 - 01:26 PM

Show us the numbers :P

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#12 Zhana

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Posted 02 November 2011 - 01:54 PM

Jason is great.

#13 Rhett

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Posted 02 November 2011 - 02:21 PM

Twice this morning already... in only about 30 minutes so far.... :smile:

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#14 tenaki

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Posted 02 November 2011 - 03:15 PM

Top man, there are a few others as well. Thinking about it they are all pretty good just that Jason normally responds first

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#15 Kessler

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Posted 02 November 2011 - 03:19 PM

Top man, there are a few others as well. Thinking about it they are all pretty good just that Jason normally responds first

That's because he is Robotech. Like Robocop, but he handles ticket support. When he's working tickets, you're lucky if you manage to mark a ticket as 'Working' before he steals it from you.

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#16 Jean

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Posted 02 November 2011 - 03:49 PM

Without having hesitation, Jason Hanna is doing excellent work!
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#17 Mark

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Posted 02 November 2011 - 04:58 PM

No... No.. I'm pretty confident in saying the numbers are at least equal.



I wouldn't say they're equal :wink:

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#18 Aisha

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Posted 02 November 2011 - 06:03 PM

Maybe Jason's just normal and everyone else...yeah this post is gonna get deleted isn't it?
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#19 ADKGamers

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Posted 02 November 2011 - 06:13 PM

I will agree with everything that's been said here. Jason is awesome. He was the first person from the support team that I dealt with here and he gave a great experience. There's not many places these days that offer great support anymore. So I have to say that you guys are all doing a great job! I've had great support from others as well, but Jason is definitely the cream of the crop!

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#20 broni

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Posted 02 November 2011 - 07:22 PM

Just outstanding guy :)
Always right on money.
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