16 replies to this topic

[Brian Michael Owens]

WHY WHEN I PAY FOR SOMETHING AM I NOT ALLOWED TO GET ANY TYPE OF SERVICE. JUST WANT TO KNOW FOR WHEN I TELL ALL MY FRIENDS. THIS IS RIDICULOUS THE WAY I HAVE BEEN TREATED AS A CUSTOMER. IM SURE YOU WILL DELETE THIS POST SO NOBODY CAN OR WILL KNOW HOW THEY WILL BE TREATED IF THEY BUY YOUR PRODUCT.

Brian Michael Owens (Personal Opinion)

[Artax]

Best to not forget that the forum isn't designed as an immediate support environment.
The client area has a support section which tells me when my issue's being looked into and gives a place to privately discuss problems.

Support tickets I've raised have always been actioned in a perfectly adequate time-frame.

Artax (Personal Opinion)

[Benjamin.]

Humm My service is Perfect I have no clue what your talking about Sir. lol

[TheRevTastic]

I take it you just paid for IPB, if so they manually approve payments to prevent fraud.

[Richard.C]

and I now have this shouty voice in my head (as well as the normal quiet ones that speak to me).

http://community.inv...-posts-content/

Never had any issues with IPS staff, thay always respond in a timely manor.
Rich (personal opinion)

PS

Quote

I take it you just paid for IPB, if so they manually approve payments to prevent fraud.

[3DKiwi]

I've reported this topic. Making wild accusations without actually saying what the problem is, is a complete waster of everyone's time.

You need to calm down a bit. Of course you get service once you've bought IPB. It's just a matter of doing a support ticket.

3DKiwi

[Bethanyrayne]

I can't say I have any problems with ticlets I've raised, if I mark them critical they're actioned very fast and tickets that aren't critical are actioned well within 24hrs and usually faster.

Can;t complain. In fact some IPS staff have done things that they really didn't need to for me.

[• Jay •]

Brian Michael Owens, on 18 November 2011 - 06:11 PM, said:

WHY WHEN I PAY FOR SOMETHING AM I NOT ALLOWED TO GET ANY TYPE OF SERVICE. JUST WANT TO KNOW FOR WHEN I TELL ALL MY FRIENDS. THIS IS RIDICULOUS THE WAY I HAVE BEEN TREATED AS A CUSTOMER. IM SURE YOU WILL DELETE THIS POST SO NOBODY CAN OR WILL KNOW HOW THEY WILL BE TREATED IF THEY BUY YOUR PRODUCT.

Brian Michael Owens (Personal Opinion)

This post smacks of 7 year old temper tantrum (Personal Opinion)

[Brian Michael Owens]

3DKiwi, on 18 November 2011 - 06:48 PM, said:

I've reported this topic. Making wild accusations without actually saying what the problem is, is a complete waster of everyone's time.

You need to calm down a bit. Of course you get service once you've bought IPB. It's just a matter of doing a support ticket.

3DKiwi

just fyi i have used the ticket systems and i have purchased the product. i have been told pretty much OH WELL HURRY AND WAIT. anmd to top it off I have read in their terms that it would be done within 1 day so no wild accusations from me just the truth

[Brian Michael Owens]

• Jay •, on 18 November 2011 - 06:57 PM, said:

This post smacks of 7 year old temper tantrum (Personal Opinion)

just fyi i have used the ticket systems and i have purchased the product. i have been told pretty much OH WELL HURRY AND WAIT. anmd to top it off I have read in their terms that it would be done within 1 day so no 7 yr old tantrum either

[• Jay •]

Brian Michael Owens, on 18 November 2011 - 06:59 PM, said:

just fyi i have used the ticket systems and i have purchased the product. i have been told pretty much OH WELL HURRY AND WAIT. anmd to top it off I have read in their terms that it would be done within 1 day so no 7 yr old tantrum either

Yeah... copy/pasting a response to multiple posts with a minor variation at the end.  That's also mature.

Okay, you convinced me.

[Brian Michael Owens]

• Jay •, on 18 November 2011 - 07:01 PM, said:

Yeah... copy/pasting a response to multiple posts with a minor variation at the end.  That's also mature.

Okay, you convinced me.

ok if you would like me to take the time to respond to you then thats fine with me... 1st i have purchased a software, 2nd nowhere in the checkout process is anything remotely stating that they will take their sweet time to deliver what i ordered, 3rd when i read about it in the terms (one small sentance) "may take up to 1 day but normally it takes 1 hr" yes it does kinda make me angry. 4th then i get a response from the staff that it takes 2 days WHA????? you can not tell me it is not poor customer service and wrong to not disclose this in the beginning.

Brian Michael Owens, on 18 November 2011 - 07:07 PM, said:

ok if you would like me to take the time to respond to you then thats fine with me... 1st i have purchased a software, 2nd nowhere in the checkout process is anything remotely stating that they will take their sweet time to deliver what i ordered, 3rd when i read about it in the terms (one small sentance) "may take up to 1 day but normally it takes 1 hr" yes it does kinda make me angry. 4th then i get a response from the staff that it takes 2 days WHA????? you can not tell me it is not poor customer service and wrong to not disclose this in the beginning.

and BTW this was ordered last night!

[Mark]

Hi Brian,

I don't see any pending payments with your name, nor any open support requests in our system with your name.
What is it you're having issues with?

If you'd prefer to speak with us privately - please drop us an email at accounts@invisionpower.com.


Thanks

[• Jay •]

Brian Michael Owens, on 18 November 2011 - 07:08 PM, said:

ok if you would like me to take the time to respond to you then thats fine with me... 1st i have purchased a software, 2nd nowhere in the checkout process is anything remotely stating that they will take their sweet time to deliver what i ordered, 3rd when i read about it in the terms (one small sentance) "may take up to 1 day but normally it takes 1 hr" yes it does kinda make me angry. 4th then i get a response from the staff that it takes 2 days WHA????? you can not tell me it is not poor customer service and wrong to not disclose this in the beginning.

That's much more understandable, thank you Brian.

[media]

Mark, on 18 November 2011 - 07:29 PM, said:

Hi Brian,

I don't see any pending payments with your name, nor any open support requests in our system with your name.
What is it you're having issues with?

If you'd prefer to speak with us privately - please drop us an email at accounts@invisionpower.com.


Thanks

That's what i thought

[Mark]

All sorted via PM

As I mentioned Brian, please let me know if we can be of any further assistance.

[Lindy]

I apologize for the delay, Brian. Unfortunately, when transactions occur when the physical and billing locations don't match up, there are delays. Credit card fraud is rampant at IPS and costs the company tens of thousands each year. We prefer to take a little extra time and manually verify those transactions rather than pass additional costs on to our clients for the losses.

I'm sorry for your inconvenience and am pleased we were able to resolve this for you. Thank you for your business.