Add attachments to Staff Notes in support requests

2 posts in this topic

Posted

Background: My site receives a large volume of support requests with attachments in them, and all too often the attachments are not parsed by Nexus for whatever reason (even though they are attachment types that DO work normaly), and I'm forced to go grab them from the email account.

Issue: When that happens, I end up attaching the file to the support request and confusing the customer with my reply because they thought they already sent me the file.

Suggestion: What would be nice, is if staff notes could contain attachments, so that I can fix these problems without tipping the customer off to the fact that Nexus had a hiccup.

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Posted

Just realized staff notes can use attachements now! That is a HUGE HELP! Thanks!

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