Background: My site receives a large volume of support requests with attachments in them, and all too often the attachments are not parsed by Nexus for whatever reason (even though they are attachment types that DO work normaly), and I'm forced to go grab them from the email account.
Issue: When that happens, I end up attaching the file to the support request and confusing the customer with my reply because they thought they already sent me the file.
Suggestion: What would be nice, is if staff notes could contain attachments, so that I can fix these problems without tipping the customer off to the fact that Nexus had a hiccup.
Add attachments to Staff Notes in support requests
Started by Steven@wt, Mar 14 2012 06:06 PM
Best Answer Steven@wt, 17 July 2012 - 01:57 AM
Just realized staff notes can use attachements now! That is a HUGE HELP! Thanks!
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1 reply to this topic
#1
Steven@wt
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- +Clients
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- 97 posts
IPB Member
Posted 14 March 2012 - 06:06 PM
My IP.Nexus wishlist:
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
Add attachments to Staff Notes in support requests - Added!
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
#2
Steven@wt
-
- +Clients
-
- 97 posts
IPB Member
Posted 17 July 2012 - 01:57 AM Best Answer
Just realized staff notes can use attachements now! That is a HUGE HELP! Thanks!
- Mark likes this
My IP.Nexus wishlist:
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
Add attachments to Staff Notes in support requests - Added!
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
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