It would be nice to be able to generate a ticket for registered members.. This was the last thing I expected to be left out of a support system tbh
Thank You
Create tickets for users
Started by csm, Mar 25 2012 10:27 AM
5 replies to this topic
#2
Charles
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- IPS Management
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- 8,785 posts
Needs Life
Posted 25 March 2012 - 04:39 PM
You can... just pull up a member in Nexus in AdminCP, scroll to bottom, and click Log Support Request.
Charles Warner
Invision Power Services, Inc. - President
[email protected]
IPS Twitter news feed: @invisionps
Invision Power Services, Inc. - President
[email protected]
IPS Twitter news feed: @invisionps
#3
csm
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- +Clients
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- 496 posts
Advanced Member
Posted 25 March 2012 - 06:15 PM
well I'll be.... 
I assume when you create that ticket then it emails the member? Thank You Charles
I assume when you create that ticket then it emails the member? Thank You Charles
- CoolRunning likes this
#4
Steven@wt
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- +Clients
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- 96 posts
IPB Member
Posted 03 April 2012 - 07:07 PM
On that note, could we please have the ability to add an attachment when initiating a ticket?
- Mark likes this
My IP.Nexus wishlist:
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
Add attachments to Staff Notes in support requests - Added!
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
#5
CoolRunning
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- +Clients
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- 16 posts
IPB Newbie
Posted 15 April 2012 - 06:59 AM
Is my understanding correct? That a non-member can't create a ticket? How then can I use Nexus as a ticket system to handle pre-sales enquiries?
#6
Steven@wt
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- +Clients
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- 96 posts
IPB Member
Posted 15 April 2012 - 02:21 PM
Guests can indeed create tickets via the support system as well as via email.
This topic is regarding administrators creating tickets on someone else's behalf. This can only be done for registered members because it is done from their customer page, and guests do not have customer pages.
This topic is regarding administrators creating tickets on someone else's behalf. This can only be done for registered members because it is done from their customer page, and guests do not have customer pages.
My IP.Nexus wishlist:
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
Add attachments to Staff Notes in support requests - Added!
"i" (More Information) icon next to custom package fields
Email Attachments: Analyze Attachment Data
Suggestion: Submit Later
Suggestion: Payment Method per usergroup
Add # of open support tickets next to 'Customer Name'
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