Currently the only shipping information (tracking number) that is given to the users is via Email. As Jason said, it's not very reliable. I was actually surprised to not find the information that I was looking for in the Client Area.
It would be nice to be able to see these things in the client area for my customers:
- Shipping status (shipped, not shipped)
- When it was shipped
- Carrier it was shipped with
- Tracking Number
Another thing that I would like to see changed in the back end of IP.Nexus would be the ability to edit the tracking number after you marked it as "Shipped" For 2 of the items that I had shipped it looked as though it didn't save the tracking number, and now I can't add it to give to the members. Granted right now that doesn't matter since it's not in the Client Area and an email already was sent saying it had been shipped (without the tracking number). Unless it would resend another email with the "Updated" tracking number.
So these are my suggestions for IP.Nexus. I feel that they are quite simple and nothing that is obstructive in which website owners don't want to have to disable, etc. . I feel it's something that everyone will benefit from and as Jason said in the support response:
. . the more info you provide to customers, the happier they are. And, then, in return, the happier YOU are.
I look forward to hearing feedback about this not only from the other members of the community here, but developers as well.