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IPB support feedback


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6 replies to this topic

#1 Djfx

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Posted 09 April 2012 - 04:19 PM

Just wanted to say thx and let u guys know u`r doing a awsome job!

So thank u Mark H and Rhett B for u`r fast reply and good help!

Dj
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#2 bcherup

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Posted 09 April 2012 - 04:27 PM

Would you happen to know the hours of operation here ? I've submitted a ticket marked critial well over a hour and have yet to hear a response :( Do you know what time they open tmrw ?

#3 Djfx

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Posted 09 April 2012 - 04:29 PM

they seem to be open @ all times! it`s just a lot of tickets i guess so i`m shure they will help ya in not too loong! :)

#4 Lord Nowe

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Posted 09 April 2012 - 04:48 PM

I believe that they are still open at this point. Tickets marked Mission critical (site offline, inaccessible for reasons not related to hosting, miscellaneous issues that are causing the site to be down, etc) are generally handled first. If you're is marked mission critical, it may also receive after-hours support. I don't know the exact time frame for Mission critical tickets, but I would assume under 24 hours.

Furthermore, it would help and be much faster if you gave the following information within your ticket, so they don't have to stop and ask:

Admin ID:
Admin Password:
FTP URL:
FTP Username:
FTP Password:

Just an FYI.
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#5 bfarber

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Posted 13 April 2012 - 10:24 AM

Thanks for the positive comments. :)

Our technical support technicians work around the clock FYI.

Brandon Farber
Development Manager / Senior Support

If it sounds like fun, it's not allowed on the bus!

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#6 7Bya9K&Q

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Posted 13 April 2012 - 10:41 AM

I've always had great support. I've opened an absolute ton of tickets. I won't lie. I think only one of them was ever critical. They replied instantly. Out of the 50+ tickets I've submitted, like only two tickets took a while to get resolved. And part of that was because they had to wait on me to reply. I will say I had a problem once that I was sure was in the general coding of IPB that they would not help with because they can't help change the original coding or whatever. They did in fact frustrate me as I know the problem was in the original coding and not caused by a third party app or skin. However, thanks to the great community around here, they helped me out.

Other than that, I really like their support and I'm glad they offer it.

#7 Nevo

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Posted 14 April 2012 - 11:23 AM

I've always had great support. I've opened an absolute ton of tickets. I won't lie. I think only one of them was ever critical. They replied instantly. Out of the 50+ tickets I've submitted, like only two tickets took a while to get resolved. And part of that was because they had to wait on me to reply. I will say I had a problem once that I was sure was in the general coding of IPB that they would not help with because they can't help change the original coding or whatever. They did in fact frustrate me as I know the problem was in the original coding and not caused by a third party app or skin. However, thanks to the great community around here, they helped me out.

Other than that, I really like their support and I'm glad they offer it.


What makes this product fantastic is the people who stand behind it. ;)
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