Create support topic on demand?
Posted 19 June 2012 - 02:23 PM
At the moment, if we want to have support topics, we need to have them identical to the download content which, for me, makes me nervous regarding duplicate content and I've had ST's on the site twice now, and removed them because of this fear. I actually used support topics for reviews, rather than for support, and used the built in download comments for, well comments - the idea being, a comment should really only be a short thing, but a review should obviously have it's own thread I reckon - but I digress ... would it be possible, and would anyone else support the idea of only creating a "support topic" when a user decides to write something?.
So, let's say a user comes along and wants to write something in the support topic - they hit the relevant button on the download page and get prompted along the lines that they are the first person to use the support topic and would they like to create it?. Only when they populate the topic and hit submit is the support topic created. Now, there could be options in the ACP asking the admins if a support topic is created by a user, should certain information be included, like a screenshot, the title of the download and all the other stuff it currently asks. Or alternatively, it can just be left blank and the only thing to be included in the support topic could be the users input, apart maybe, from the title which would presumably need to be the same as the download title.
Hope everyone see's where I'm going with this, and could potentially be used for a lot of other purposes rather than just support topics?
Any supporters on this one
Posted 19 June 2012 - 02:29 PM
its basically stopping the existing topic auto-generation UNTIL someone clicks the button, then when clicking its created and opened IAW admin setting defined in ACP.
Posted 19 June 2012 - 02:39 PM
Posted 19 June 2012 - 02:41 PM
in that case I wonder if having the topic auto generated but hidden (fully hidden? ) until someone clicked button would be better?
Posted 19 June 2012 - 02:45 PM
Posted 28 June 2012 - 10:21 AM
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