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Downgrade to 5 users


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#1 Booth

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Posted 08 July 2012 - 03:31 PM

How do I downgrade to the 5 users chat? I'm currently on 20 users but it's not used enough for me to justify paying for them.

Thanks.
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#2 Mark H

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Posted 08 July 2012 - 03:34 PM

When the 20-user Chat expires, file a ticket to Support asking that it be dis-associated from your License, and a free 5-user Chat added and associated instead. That will effectively "downgrade" it.

(Note that you have to have an active license for the free 5-user chat to work.)

#3 Collin S.

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Posted 08 July 2012 - 03:36 PM

Just open an accounts/billing ticket and we can help you out. :smile:

edit: mark beat me.

Edited by Collin S. , 08 July 2012 - 03:36 PM.

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