9 replies to this topic

[Ashley S]

The support on this forum is kinda slow, I have e-mailed you guys about the error I get while I try and purchase the IP.Board.

I am getting this error.
"Your payment could not be processed as it did not pass our anti-fraud requirements. Please select a different payment method, or contact us for more information."

I am using a Visa card with the right details.
What's the problem?

I've been waiting for around 5-8 hours now for a reply, if I don't get a reply within the next 3 hours then I will be going to XenForo or vBulletin.
Thank you.

[Aiwa]

8 hours ago would have been 3 AMish EST...

I'm sure the staff were sleeping. Also, it's Monday.. I'm sure they are experiencing high ticket volume from the weekend.

You're best bet is to keep a ticket open with the sales department. I'm sure they will assist you sooner rather than later.

It sucks that you didn't pass the fraud review on the first shot, but understand that step is there for everyones protection.

Welcome to IPS!

[Ashley S]

I don't understand why it's fraud, all the information I put in is all my real information from the credit card I have.

[Rimi]

I don't understand why it's fraud, all the information I put in is all my real information from the credit card I have.

What country are you from?

[Ashley S]

England.

[Rimi]

Hmm interesting.

Well to my knowledge Lindy is the one that handles all the fraud stuff. He doesn't seem to be online right now but I'm sure he will take notice when he comes online.

[Aiwa]

Why you didn't pass the fraud review is really a question only IPS can answer.

[Collin S.]

I've just responded to the three tickets you opened, the earliest of which you opened three hours ago. Please be advised that our billing issues are generally only answered during business hours and that our technical support standard license has a 2 day SLA. You may wish to consider a business license if you require same-day responses.

[Ashley S]

Thanks Colin, I will rewind this back, I was putting in the wrong account number.
I have now bought the software thanks guys, please lock.

[.Brian]

Welcome!