29 replies to this topic

[Breadfan]

First of all, I think it really sucks that folks who don't have active licences (expired) can't post replies in IPS blogs and ask or comment on the stuff posted. Second, (I wanted to ask this in the IPS blog but couldn't), how do I renew any of my licences in the new system? I went to the Client Area but couldn't figure out how to renew any of the apps? Am I missing something?

Thanks.

[Aiwa]

Just pay the expired invoice, or if one doesn't exist, submit a ticket to have one generated for what you want to renew.

[Kurt De Pauw]

You have to re-purchase
$65 for the Gallery after all those years.

Really starting to think ....its time for something else
This is no way of treating a customer

[Aiwa]

I have a 'cancelled' blog license... Just click it, and on the right 'reactivate'... It only tries to charge me the standard renewal, not the full sale price...

[sunrisecc]

I have the full suite of Board/Gallery/Blog paid up to July 2013. Now it shows both Gallery and Blog as cancelled.

[bfarber]

You have to re-purchase
$65 for the Gallery after all those years.

Really starting to think ....its time for something else
This is no way of treating a customer

Where did you hear this? If you purchased our software, we don't make you repurchase a brand new license simply to renew it.

I STRONGLY suggest anyone with questions about their license contact the account assistance department ([email protected]) to get clear and accurate answers. I fear posting your "but with my account..." type questions here are going to pull out inaccurate responses, such as the one above.

[Breadfan]

^^Aiwa, I am 110% sure there was no "Reactivate" link on the right 15 minutes ago when I was trying! Now it's there.
Weird..

[Kurt De Pauw]

Yeah but a few years ago I orderd a FULL suite , now it is a suite with only 20% in it

Its like buying a car with Full option
and after 3 years they come at your door and remove the seats and windows unless you pay for it ... but I did pay for it, remmeber I payed for the complete car
Do'h

[bfarber]

Yeah but a few years ago I orderd a FULL suite , now it is a suite with only 20% in it

Its like buying a car with Full option
and after 3 years they come at your door and remove the seats and windows unless you pay for it ... but I did pay for it, remmeber I payed for the complete car
Do'h

If you purchased a suite when it was just Board+Blog+Gallery, then yes that is all you would get. We honor the terms of the license agreement at the time. If IP.Content wasn't even available then, surely you don't expect to get that application for free 5 years later?

[sunrisecc]

WRT the old full suite, I have created a ticket.

[Kurt De Pauw]

Okay ... I have a reactive button now also.
few minutes ago there was none.

I'm only interested in the forum and the Gallery, its all ok now.

man you guys scared the faeces out of me

I always pay my updates

[Aiwa]

submit a ticket to have (an invoice) generated for what you want to renew.

I STRONGLY suggest anyone with questions about their license contact the account assistance department ([email protected]) to get clear and accurate answers.

[sunrisecc]

Mark has corrected the errors shown on my Suite. No more cancelled Blog/Gallery.

[Mark]

^^Aiwa, I am 110% sure there was no "Reactivate" link on the right 15 minutes ago when I was trying! Now it's there.
Weird..

A mistake meant it wasn't showing for some people - should be sorted now

[Charles]

Okay ... I have a reactive button now also.
few minutes ago there was none.

I'm only interested in the forum and the Gallery, its all ok now.

man you guys scared the faeces out of me

I always pay my updates

For future reference: Just take a quick moment to pause and ask before you jump to conclusions as you did earlier in this topic. It was just a mistake we weren't trying to make you pay anything again ... Posting things like that is dangerous as people will read it and just assume it's true when it's very much not.

[Aiwa]

For future reference: Just take a quick moment to pause and ask before you jump to conclusions as you did earlier in this topic. It was just a mistake we weren't trying to make you pay anything again ... Posting things like that is dangerous as people will read it and just assume it's true when it's very much not.

So, in summary, IPS isn't a bunch of theives! They are humans that can say whoops and fix an issue if you submit a ticket and tell them about it.

[bfarber]

As flawless as Mark wishes he was....it's a big changeover and some loose ends may not have been caught prior to the updates. He's been tackling hiccups as they come up so far pretty quickly however.

[surferboy]

maybe we should start a new topic: how to cure hiccups at IPS

for me, several small sips of water always does the trick ...

[Kurt De Pauw]

Look guys ... I was suppriced and jumped a bit to early.
You can delete my posts if you like.

I'm glad it is all sorted out, you are humans also, and humans make mistakes.

[bfarber]

Look guys ... I was suppriced and jumped a bit to early.
You can delete my posts if you like.

I'm glad it is all sorted out, you are humans also, and humans make mistakes.

Mark doesn't. Just ask him.