A user is 'online' if they are actively browsing your community, and for 15 minutes afterwards. All of our Hosted Community plans are based on the average number of users online in a 48 hour rolling window. Don't worry if you go over your plan's online user limit - we don't shut down your community. Instead, we'll automatically move you up to the next plan so that your community remains online.
1) Is a 'user' a member or visitor? Or both?
2) Does the number of 'users online in a 48 hour rolling window' mean they are on the site at the same time or combined number in a 48-hour time period?.
Example: There are 100 users on the site in a 48-hour time period. 40 members and 60 visitors. However, there are never more than 10 users on the site at the same time. For the online user count in the 48-hour rolling window, do you use 10, 40 or 100 to determine the plan?