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You know, 14 hours is far too long to just let a ticket go without even bothering to respond to it.
Of course, during that time, I was able to find and handle the issue myself, but if this is the typical 'response time', I'll find somewhere else to take my business.
I'm not an impatient guy, 4-5 hours is reasonable, at least as long as things are submitted during business hours (which this was), but 14 hours is pushing it.
Even better? A second reply took 45 minutes or less. Kinda ironic.
The moral of the story? DON'T keep your customer waiting. If they open a ticket, they deserve a non automated reply, same business day, urgent or not.
#1857047 Absolutely HORRIBLE support response times!
Posted
on 18 September 2009 - 05:29 AM
#1856450 Auto Upgrade
Posted
on 16 September 2009 - 04:20 AM
Disagree entirely with the auto-update. It's just too much of a security risk for IPB to have write access to executable files. Think about it. What happens if someone finds a security hole in IPB? They then have the ability to upload files to the disk of the server in writeable locations! How about if someone manages to exploit IPS' server itself (it's happened before)? Well, they can then deploy an "upgrade" to IPB which deploys malware to tens of thousands of web servers across the globe!
Down with auto-update.
Down with auto-update.
#1856414 Auto Upgrade
Posted
on 15 September 2009 - 09:28 PM
Im not sure if this has been suggested already, but i thought it be cool if in the future ipb can have a link in the admin section that we can click to upgrade the software similer to Wordpress. See in wordpress if theres an upgrade avalible ussr can click "upgrade" and it will download the files and upgrade the software autimaticaly for you without the need of us having to download and upload and running the upgrade script.
anyone else like this idea?
anyone else like this idea?
#1847768 Best SEO?
Posted
on 22 August 2009 - 02:48 PM
With IP.Board v3 I think its already built-in so that might be good enough for you.
#1831754 Introducing Spam Monitoring Service
Posted
on 23 July 2009 - 12:09 PM
This is the way I see it:
You should have known full well you were going to piss a lot of people off by telling them that lifetime/perp license holders could not use this service, and that they could one-way convert their licenses to a standard license to use this service. Especially given the nature of the service: A way to stop spam, something that should be a stock feature available to everyone. I'm sure you talked about it for a while, but I can't believe it didn't cross someone's mind before posting the announcement. If you have retracted the statement and are working on it further, an ajustment to the annoucement needs to be made.
As I've said before, a license holder is a license holder. You can't discriminate one from the other, regardless of what the arrangement was. If you are extending the support fee for this, you should do it for the other licenses as well, regardless of who pays what. I also know that by giving it to the standard license holders, you are not increasing your revenue by any margin to cover the costs of the server required for this service. This leads me to believe that it is not about cost, but a way to get people to convert their licenses. If you still wish to honor them, honor them.
If this is about cost, charge for it. And if you do, charge everyone, not just perp and lifetime license holders. How ever you want to do it, I'm sure no one would complain. $10 per year provides an access key for every form license, $5 per year per access key, etc... what ever it is, I'm sure no one would mind. But if you want to have everyone use it, it has to be dirt cheap. You want everyone to use it, but excluding lifetime/perp license holders does not do that. It just pisses them off, and they refuse to use the service.
Be fair accross the board. That's all I ask.
You should have known full well you were going to piss a lot of people off by telling them that lifetime/perp license holders could not use this service, and that they could one-way convert their licenses to a standard license to use this service. Especially given the nature of the service: A way to stop spam, something that should be a stock feature available to everyone. I'm sure you talked about it for a while, but I can't believe it didn't cross someone's mind before posting the announcement. If you have retracted the statement and are working on it further, an ajustment to the annoucement needs to be made.
As I've said before, a license holder is a license holder. You can't discriminate one from the other, regardless of what the arrangement was. If you are extending the support fee for this, you should do it for the other licenses as well, regardless of who pays what. I also know that by giving it to the standard license holders, you are not increasing your revenue by any margin to cover the costs of the server required for this service. This leads me to believe that it is not about cost, but a way to get people to convert their licenses. If you still wish to honor them, honor them.
If this is about cost, charge for it. And if you do, charge everyone, not just perp and lifetime license holders. How ever you want to do it, I'm sure no one would complain. $10 per year provides an access key for every form license, $5 per year per access key, etc... what ever it is, I'm sure no one would mind. But if you want to have everyone use it, it has to be dirt cheap. You want everyone to use it, but excluding lifetime/perp license holders does not do that. It just pisses them off, and they refuse to use the service.
Be fair accross the board. That's all I ask.
