Joshua Hina

I really fail to understand how someone can base actual support response times on things in the presales forums. I may have had issues with changes that IPS has done to how it has offered support (in order to offer better ticket response times {I still question that but again my company pays 10 dollars a month for an answering service and phone number so I guess that phone based options were just too costly for IPS}) but all in all its response to tickets has stayed consistent (24 hoursish for business clients or urgent issues (usually within the hour for urgent issues but up to 24) and 48 hours generally for standard licenses). While I may have issues with the elimination of being able to actually speak to someone in some fashion (live chat and phone) ticket response times are still acceptable and these forums should in no way effect how people see IPS; its a COMMUNITY for IPS not their OFFICIAL SUPPORT SYSTEM. Might I suggest IPS put an average support response resolution time ticker somewhere in the site so people can see the normal issue response time for tickets; that might give the image people as customers see by getting fast responses as opposed to having to search for some way to verify that IPS has fast response times (by going to third party sites that may bash IPS, searching the presales forum, calling the phone number and getting that nice recording that tells you to file a support request, ect)