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I've updated this board to the latest development build. This update fixes many reported bugs and issues and also brings about a few improvements including:
- Fixes to the search engine
- Fixes to the active content display
- Fixes to the view new content display
- Fixed the "Type of view new content" user preference
- Fixes the "refresh to increment" bug in shared links
- Adds the ability to remove status import (which we have done on this board).
Please note that there are still several other bug fixes and improvements that are still being worked on. I know that View New Content is still returning a few 'read' items and this will be improved in a near-future update.
We have also reverted back to SQL searching to test this out more thoroughly.
#1933679 Welcome to IP.Board 3.1!
Posted
on 29 March 2010 - 09:43 AM
#1922137 IPB 3.1.0
Posted
on 07 March 2010 - 01:50 AM
.Wolfie, on 06 March 2010 - 10:24 PM, said:
As most +Active Customers will tell you, IPS doesn't give release dates. I wish they did because then I could have an idea of when the next version MIGHT be released, or at least when there should be a better idea of an actual release. However, as BacTalan said, whenever they have given an estimated date (not a guaranteed date!) then they encounter problems with people expecting a release. Apparently, some people can't tell the difference between a goal and a guarantee. They say that perception is reality, so go figure that people hear(read) what they want instead of what is actually said.
That said, the "When It's Ready™" is the best answer you can expect to get.
From past experience, I can tell you that a release before July is unlikely. True, v3.1.0 is basically v3.0.x with some added features, but those features still need to go through testing to find and fix bugs, and as they are fixed, more bugs are found and little feature tweaks are performed. Mind you, it's possible to be released before July (since it's not a full major release), but it's best to plan for July and then if it happens sooner, be happy. If not, then you weren't waiting and expecting a release for four months. Either way, you benefit.
That said, the "When It's Ready™" is the best answer you can expect to get.
From past experience, I can tell you that a release before July is unlikely. True, v3.1.0 is basically v3.0.x with some added features, but those features still need to go through testing to find and fix bugs, and as they are fixed, more bugs are found and little feature tweaks are performed. Mind you, it's possible to be released before July (since it's not a full major release), but it's best to plan for July and then if it happens sooner, be happy. If not, then you weren't waiting and expecting a release for four months. Either way, you benefit.
quit repeating what everybody else says in order to get an extra point. Someone said the official answer is when it's ready. you don't need to repeat it 4 times in the same topic.
#1918610 Wow, the 1-800 number rocks!
Posted
on 27 February 2010 - 11:33 AM
Charles, on 23 February 2010 - 03:12 PM, said:
You are certainly entitled to be unhappy with our services if they do not fulfill your needs it might be better if you look into another solution for your community.
Oh my... This comment makes me nervous.. if one of my employees ever told a customer to go elsewhere I would fire them on the spot! That type of comment says so much...
A couple of other issues have me re-thinking what I done by switching to Invision. I called for support on IP Content and talked to Josh just the other day. Josh said he wasn't very knowledgable about the product and doubted he could help me, I just should submit a support ticket??? I'm very glad I didn't get the business license like a I was going to. When I purchased Invision, the reason why I done it was because on your services page it says
Quote
Integration Services
Being sure your visitors can flow between your site and community is a key to the success of your community and maintaining your consistent branding. IPS can assist you with all the varied tasks from cosmetic design to custom feature programming to suit your goals.
•Design to match your branding
•Single sign on authentication for your users
•Software modifications for custom features
•Content syndication between site and community
Being sure your visitors can flow between your site and community is a key to the success of your community and maintaining your consistent branding. IPS can assist you with all the varied tasks from cosmetic design to custom feature programming to suit your goals.
•Design to match your branding
•Single sign on authentication for your users
•Software modifications for custom features
•Content syndication between site and community
Well, I needed a sidebox plug-in after the conversion and guess what? After I purchased the software the above quote was found to be not true. I had on my old forum that pulled the last 10 posts so members didnlt have to search for this information and could respond to recent posts right at the forum index. Instead, I'm told from Mark, Invision doesn't do that kind of work
The ONE and only reason I switched software because of the "support" and "honesty" and "integrity" of professional services. If I wanted to gamble and roll the dice on a plugin, I would of stuck with the software I just came from and had been at for the past 5 years.In reagrds to the custom coding issue, I was told by a female names nakisha I think her name is, someone would get back to me about the custom coding, guess what again... Not one call back, email or anything a week later. I finally called and said forget it. I give up...
So here's my suggestions
1. Support ALL your products on call-in (IP Content) like you say in the phone and your site (We pay for that)
2. Remove the false statement about software modifications for custom features since it's not true and leads potential customers to think they can get help from real pro's instead of potential half baked coders that could do more damage than good.
3. And Never tell a customer to go elsewhere. That really is not good at all and nothing good can come from a comment like that other than lose you business. I will guearntee if that comment was posted and I seen it before i bought this software, I would of never bought it and bought something else.
I was so excited last week when I made the switch, now I'm wondering what I have done.. I'm sorry for the complaint also, but I really feel something isn't right. And after reading Charles posts I quoted above, I was really shocked to see that type of comment coming from an actual business. Maybe on a GPL product that is acceptable, but not as a professional paid software imo. Not my business on how you run your business though, so good luck on that in the future.
#1918657 Wow, the 1-800 number rocks!
Posted
on 27 February 2010 - 01:34 PM
I think this topic has kind of gone way off course... to the original poster, thank you very much for your positive feedback.
Just briefly: csm, phone support does cover all products, but we can only support basic questions over the phone. If a problem requires investigation, it is quite normal for a support ticket to be filed so that we can better look into the problem, consult with a developer if necessary, etc. all the stuff to make sure you're getting the best answer we can give
As for custom services - we do do everything the website says, but we're not obligated to accept every project. The website does say to contact us to discuss your needs.
As always, if anyone has any concerns specific to your account - you should contact us. There's not a huge amount we can do on these forums since we don't know who you are
Just briefly: csm, phone support does cover all products, but we can only support basic questions over the phone. If a problem requires investigation, it is quite normal for a support ticket to be filed so that we can better look into the problem, consult with a developer if necessary, etc. all the stuff to make sure you're getting the best answer we can give
As for custom services - we do do everything the website says, but we're not obligated to accept every project. The website does say to contact us to discuss your needs.
As always, if anyone has any concerns specific to your account - you should contact us. There's not a huge amount we can do on these forums since we don't know who you are
#1860399 Documentation?
Posted
on 22 September 2009 - 05:03 PM
Tom Whiting, on 22 September 2009 - 04:59 PM, said:
I have, multiple times. How many times do I have to say it? Look at the competition, look at their documentation, that is a perfect example of a well written, proper documentation manual, and it's not hard to keep up to date. It's a win/win situation.
Which competition??? There's many forum softwares out there.
#1860255 Documentation?
Posted
on 22 September 2009 - 06:46 AM
If I were a director of InVision, with the well documented turmoil going on at vbulletin, and a tranche of new versions of stuff here, plus some brand new products, some good strong user documentation would be right near the TOP of my list of things to do,to make it (as far as possible) a 'no brainer' decision to both buy the product if I didn't have a board, and to transfer over to it, if I didn't.
I say that even though I have been very public in my discontent about the lack of support in general (not just documentation) for developers. I think a user manual would be a priority.
I say that even though I have been very public in my discontent about the lack of support in general (not just documentation) for developers. I think a user manual would be a priority.
#1857870 Documentation?
Posted
on 21 September 2009 - 11:18 AM
Tom Whiting, on 21 September 2009 - 11:14 AM, said:
That 'right there in front of you' doesn't actually tell you how to change a setting, such as, say, how to disable certain login requirements (capcha, etc), or how to change the site's default theme, and it shouldn't. While it's good to have what's there there, it's not that helpful. THAT is why you need a manual. NOT a 'getting started guide', NOT a help screen @ the top of the page
To be fair, I have no viewed an IPB Admin CP since early 3.0 betas. I'm not sure what was added/removed in terms of the help. So I cannot vouch for what is in the help text, but I believe the idea behind it is a good one.
#1857863 Documentation?
Posted
on 21 September 2009 - 10:56 AM
I have to agree with the OP here... Everything in life comes with a set of instructions, IPB should be no different.
If you educate people properly about your product then you should reduce some of the strain on your support system, you will also reduce the amount of frustrated customers who post there questions here and never get a reply. If you put the hard work in at the start, it will pay off in the future giving you more resources to build more products to make more money... see where i'm going here?
To use the excuse "we have more developer documentation at this time than anything else." is just lame IMO. It goes to show that you didn't do the job properly first time round.
If you educate people properly about your product then you should reduce some of the strain on your support system, you will also reduce the amount of frustrated customers who post there questions here and never get a reply. If you put the hard work in at the start, it will pay off in the future giving you more resources to build more products to make more money... see where i'm going here?
To use the excuse "we have more developer documentation at this time than anything else." is just lame IMO. It goes to show that you didn't do the job properly first time round.
#1857841 Documentation?
Posted
on 21 September 2009 - 09:41 AM
Developers are not left to themselves. In fact, we have more developer documentation at this time than anything else. 
http://resources.inv...es&category=135
http://resources.inv...es&category=135
#1857073 Absolutely HORRIBLE support response times!
Posted
on 18 September 2009 - 06:35 AM
I take it you've never heard of a Service Level Agreement then...
I think you are being really silly.
I think you are being really silly.
