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Heres my pretty conversation with Nakisha.
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On the 9th, i bought the blog module and only up until today did i install it.
Im highly disappointed with the Mod, its not at all what i thought it would be. If possible, could i get a refund?
I mean, in all honesty, i need something with sections for a reviews, not a user-related area.
I thought i could close off user posting, make the Blog a Review section and have my team of Staff post Reviews for Games but instead, i see the Mod is completely different then what i thought it was. Id really like a refund or a possible way to modify the Mod, but i think thats way to much work.
Im highly disappointed with the Mod, its not at all what i thought it would be. If possible, could i get a refund?
I mean, in all honesty, i need something with sections for a reviews, not a user-related area.
I thought i could close off user posting, make the Blog a Review section and have my team of Staff post Reviews for Games but instead, i see the Mod is completely different then what i thought it was. Id really like a refund or a possible way to modify the Mod, but i think thats way to much work.
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Hello,
Unfortunately, once the software has been downloaded it is our policy not to issue a refund.
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
Unfortunately, once the software has been downloaded it is our policy not to issue a refund.
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
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Why would someone want a refund for a product like this if they didnt dl it first and see it for themselves. I understand where you are coming from, but believe me, i have no use for this Mod! I just want my 50 bucks back, i would gladly spend it on something else that would benefit my site.
I didnt know the Blog was such a user-related thing. Please consider my case, i really don't have the cash to spend it like this.
I didnt know the Blog was such a user-related thing. Please consider my case, i really don't have the cash to spend it like this.
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Hello,
I am not able to refund the funds back to you. If you would like to use the funds for the IP.Blog on another product, I can do that for you.
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
I am not able to refund the funds back to you. If you would like to use the funds for the IP.Blog on another product, I can do that for you.
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
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I dont want to use the funds on another product. I want my money back. Why are you not able to give me back my 50 dollars.
I know i am able to get it back if i were to get Paypal to do it, but i dont want to go there, it doesn't have to go there. I only want my money back for a product that im extremely unhappy with. I thought IPS had 100% customer satisfaction, or was i wrong to think that.
I know i am able to get it back if i were to get Paypal to do it, but i dont want to go there, it doesn't have to go there. I only want my money back for a product that im extremely unhappy with. I thought IPS had 100% customer satisfaction, or was i wrong to think that.
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Hello,
Below is a link to our standards of service regarding refunds.
http://www.invisionp...y/standards.php
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
Below is a link to our standards of service regarding refunds.
http://www.invisionp...y/standards.php
Nakisha Thomas
Invision Power Services
Director of Customer Satisfaction
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Again, i have no use for this useless blog module! You know what im regretting here? That i shouldn't have boughten it, i should have just downloaded it from a Warez site, installed it, seen how bad it was and been like, wow. I was about to waste 50 dollars on this mod.
Nakisha, i want a refund. I dont care for you policy. Be human and understand that i just want my 50 bucks back, i dont have any use for this mod. Please, im asking you one last time to give me a refund.
Nakisha, i want a refund. I dont care for you policy. Be human and understand that i just want my 50 bucks back, i dont have any use for this mod. Please, im asking you one last time to give me a refund.
Like wow, i just want my 50 bucks back and its leading to be so difficult. I never thought IPS would have this kind of problem. Normally any other Company goes, okay, your not satisfied, thats alright, we WILL give you back the money. The real drag is... i thought IPS was all about Customers, no?
What do you all think about this?
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