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Matt, on 27 July 2011 - 09:48 AM, said:
I think if you personally spoke to any 100 customers, most of them would be happy with the direction we continue to take. I certainly don't dismiss any feedback but there has not been a mass outcry against the avatar/photo decision.
Go and read our many blog entries from the past six months. Read the comments too and then read on how we've further shaped the product based directly from that feedback.
With regard to "customer polls" - this generally isn't a great idea. If you pick any contentious topic you'll see that no one really agrees on a specific implementation. Our job is to listen to *everyone* and then make a decision. The moment you start compromising with direction changing input from various sources is the very moment that the product stalls and starts to come apart.
We have to present a cohesive product that suits most people. What functionality isn't present in the base system can be easily added via our extensive hooks, modules and applications frameworks. We continue to invest considerable time and effort to ensure that *you* can add the functionality that *you* need.
Matt, how can you say that there has been no mass outcry regarding avatars? There are lots of topics on the subject and it's not just the same old users posting in every topic.
I don't care either way, however obviously a significant part of your customer base, (the ones who care enough about the software and the direction it takes by using these forums and giving feedback) care about how that particular feature was removed.
They are not asking for a new updated feature with more options - they are asking for the same thing that you've previously offered. Is there any empirical data which suggests that more people don't want it? I'm not talking about people like me that sit on the fence but people that actually don't want the feature because they believe that it is no longer relevant.
A poll with respect to this particular subject would only require two options - integrate the avatar system as it was in previous releases or leave as is.
I can't help but feel that the integration would take more work than you would want to put in and for that reason you're against re-integrating it.
Maybe I've missed it but I've not seen any modder suggest that they will be picking up the development of an avatar modification, nor could anyone expect that such a modification would be available for free as I'd imagine it would take a significant amount of coding.
How can silence validate your decisions? That's a comment I'd expect from the developers at IB not IPS. If silence validated your decisions then what you've said in respect to listening to those posting is just a façade.
