IPS Staff
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About Rhett

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  • Birthday June 28

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  • Gender Male
  • Location Northern Ca

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  1. IP.Board 3.3.x, 3.4.x and IP.Nexus 1.5.9 Security Update

    On any upgrade or update/patch, you always over write the existing files. 
  2. Hi,

    I do not know why but I can not use the support forums any longer.  I can not find my way around them, they are too confusing for me.  Things like the follow content page where I must click on about 30 different links to find, or not what I am looking for.  I have done a bazillion searches for things and once i found what i was looking for and i can not tell you how that happened nor can I duplicate the result.

    I can not navigate the support forums so there is no way I could ever use 4.0 on either the user side or the control panel.


    I was looking for an add on called Who Read This.  Do you have any idea where I can find it?


    Sorry I am so useless but you guys simple changed to much for me.  I was able to use the old support stuff (barely) but this new layout is unusable for me.


    All the best


    O Email me.  info@HotAirBalloonist.com because I will never be able to find my way back here and I will never know if you answered me since I will never be able to find this again.



  3. License expired - or what

    In your case, the license would need to be active first in order to download the software.    Thank you 
  4. Hey buddy thanks for all your great support and help.. Domain is now active! Keep up the great work!

    1. Rhett

      You're very welcome, and thanks for the feedback! 

  5. Can you clarify the issue you are having? guest can certainly use the contact us form in the latest version, please file a ticket if you are still having trouble here.   
  6. Using IPS with separate hosting and domain?

    You can use your own domain on our community in the cloud yes, there is no fee to do so, anytime you want to change a domain name on your community in the cloud, simply submit a support ticket to cloud support.  We provide an "internal" or "our sub domains" for your use, or until you assign your own domain name. 
  7. No response for 3 days

    It seems the login information provided from your ticket was missed, your next reply however our staff was able to gain access, due to the issue at hand, our developers will need to look into your ticket, and why it was sent up. I would expect a reply either later tonight or in the morning rom our T2 department as well.     
  8. Is there a built in portal?

    Yes you can use the "Pages" application to build your home page with the built in drag and drop blocks after you create the page, it's very easy now with 4.0 to do so.     
  9. No response for 3 days

    We are closed on the weekends, we do have limited support staff available during off hours, however this is normally limited to emergency and critical items, as time allows, standard tickets are done as well. If this is not a ticket marked as critical, then it will likely be monday as well before you see a reply. 
  10. If this was a normal ongoing item, that would be great, however our support times are normally always twice as fast as our SLA, this is a fluke really currently.   Thank you  
  11. Windows or Mac?

    Chose whichever you like best, they both do well, it's a personal preference.  What suits one, may not suit the other, your choice.       
  12. Still no 4.1 converters available

    Yes you can convert on our hosting, in fact here is a guide for this process https://www.invisionpower.com/support/guides/_/install-and-getting-started/how-to-convert-from-other-software-on-ips-hosting-r302 When you run a conversion you must run the complete conversion, you can then clean up or remove any items you don't want to retain. 
  13. IPS Community Suite 4.1: Upgrade Prep

    You can upgrade from 3.4.x to 4.1 directly yes. 
  14. Still no 4.1 converters available

    That was a bug with 4, not the conversion. Which has been fixed as well.    
  15. Hello, as mentioned support is not fully staffed on the weekends, we are here for critical items however, if your ticket is non critical, please allow up to 48 hours during business hours (Monday - Friday) for a reply. We are a little backup as well due to the new release, please have some patience if this is not a critical item.   Thank you