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About Rhett

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    One Man Wonder
  • Birthday June 28

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  • Gender Male
  • Location Northern Ca

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Rhett's Activity

  1. Rhett added a post in a topic IPS said they don't support rooted Android   

    Hello, Again I'm sorry for any confusion, rooted has really nothing to do with this issue here.  The issue is we are not able to duplicate the problem in testing.  As mentioned above, if you have an issue, this is not the place for it, you can request your ticket be escalated to management for review at anytime. 
  2. Rhett added a post in a topic IPS said they don't support rooted Android   

    Hello, I'm sorry for your frustration here, however as I have indicated in your ticket, we have tested this on many different android devices, many different versions of android as well.  We are unable to duplicate any issues on your site using the many Android phones we have available and our testing setups for these devices. 
    Without being able to duplicate this issue, we are pretty helpless trying to determine why a rooted OS would be having issues with some browsers.
    I think you can attest to the support time we put into that ticket testing, we are not shutting the door on you, until we can duplicate an issue, it's not something we can fix.
    This topic title is misleading in the least. (I have corrected this as well) 
  3. Rhett added a post in a topic license weird   

    Your license must be active in order to download the software.  
  4. Rhett added a post in a topic support don't provide support... and this is a pay product!   

    Hello, I'm sorry for any confusion here, as mentioned in your support ticket, this is a results of your free hosting provider adding a toolbar to your website that is conflicting with our software, this isn't something that we can support I'm afraid as it's not with our software but the free host's addition of items to your site. 
    I'm glad you found a solution, however please keep in mind that file edits to our files are also not supported.
    Thank you for your understanding. 
  5. Rhett added a article in Getting Started   

    Upgrading from 3.x to 4.0 - things to know
    3.x items that are not compatible with 4.0
    SkinsSkin imagesThird party hooksThird party applicationsAll base data, including: members, forums, topics, posts, etc. will remain intact and upgrade to IPS 4Backups
    Please ensure that you have a full backup of your database and file system your community prior to upgrading. 
    Requirements for IPS4
    You may wish to use our requirements checker to be sure your server supports our software before proceeding.
    UTF8 Requirements
    IPS4 requires UTF8 when upgrading, if your current database is not UTF8, during the first steps of the upgrade process, you will be prompted to run a UTF8 conversion, this is all built into the upgrader and works very well. Once this step is completed, you will be taken back to the upgrade routine.
    Checking URL's and storage paths prior to upgrading
    It's important to check your urls and upload paths in your admincp on 3.x prior to upgrading, for example if you have more than one url parked on your hosting configuration, the upload paths and urls should only match your current url of the site.
    User / Display Names
    Usernames and display names have been merged in IPS4. As the administrator, you may select which to keep during the upgrade process. Please note that this field will be the publicly displayed field for the user. 
    Friends / Followers
    Instead of friends, IPS4 features followers. A member now has the ability to follow another member without that being automatically reciprocal. You have the option of converting friends to followers.
    Question and Answer Forums
    Previous versions of the software allowed enabling of "Mark as Solved" on a per-forum basis. IPS4 enhances this functionality by allowing members to ask questions and rate their answers. 
    Validating Group
    When upgrading to IPS4, the validating group is merged into the members group with a "Validating Flag" these users will be prompted to validate their account or continue as a guest on the forum until they do so, using the guest group permission set.
    IP.content > Pages
    Upgrading ip.content to pages will upgrade your ip.content database, and content to the new Pages Application, however all blocks and templates will need to be re-created in IPS4 after the upgrade.
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  6. Rhett added a post in a topic I´m sad!!!!   

    Hello, there is no need to get upset here, if you have an issue, submitting a ticket with your issue to Account Assistance is the proper method to follow up on this before blowing up.  
    I have reviewed your issues in your tickets, and while our support staff has followed our policy here properly on no support for test sites, we can review this on a case by case basis if needed and we do use some judgement as well.  In your case here, I have reviewed these items and due to the nature of these issues and the past tickets you have had on this same issue, I have sent them up to our developers for review.
    Thank you
  7. Rhett added a post in a topic IPS 4 vs PHP 7   

    Ask us in November when it's been released, we can't predict the future I'm afraid.  
  8. Rhett added a post in a topic Favorite Browser?   

    Chrome - is there another browser?  
  9. Rhett added a post in a topic IPS Hosting. Whats with it?   

    Tony, with IPS4, you can use AWS S3 to store your gallery items or any uploads for that matter, it's simple and easy to do and works great!  
  10. Rhett added a post in a topic So IPB4 deletes users accounts without warning?   

    Please keep in mind that our ticket response time is a little longer than normal, our SLA is 48 hours as well, due to the holiday weekend however, you may not get a reply until Tuesday. Myself nor Mark as stated in your bug report cannot re-produce this, we will look into your ticket though.
    Thank you for your patience.
  11. Rhett added a post in a topic So IPB4 deletes users accounts without warning?   

    Hard to say for sure, upgrade and test it though, then let us know. Are you able to duplicate this yourself on 404? 
  12. Rhett added a post in a topic Cloud Hosting - calculation of average concurrent online users   

    This is based on all users, and an average over a rolling 48 hour window currently. 
  13. Rhett added a post in a topic So IPB4 deletes users accounts without warning?   

    I copied the emoji and it's working just fine still 

    You wouldn't copy and paste a urls to the username, however doing so cuts off the url as expected, and hitting enter saves it, it's not deleting the account at all though.


    It looks like you may have other issues perhaps if you can still duplicate this? and if so what version?
  14. Rhett added a post in a topic So IPB4 deletes users accounts without warning?   

    ​Can you please clarify with this person what they entered?  We would need to know what "symbol" they used here, I am not able to re-produce this in testing though.
    It actually even works with emoji