I have submitted a request now thank you. I have private forums but it needs it in the chat room. All other well known mental health chat rooms have the ignore option, people are joining my site but going back to the other sites because of the lack of ignore. Personally I have never ever ignored anyone myself on any of the rooms, defeats the purpose for me, but it seems so many people do. My chatters are dwindling considerably and it is because when you have a lot of people virtually on the chat room all day, or in and out all day repeating their fears and worries, the ignore is necessary. And I would say 70% of my regular members only use the chat room, or mainly the chat room too.
The other option is to use a different chat software but looking around its expensive for what I need.