IPS Management
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    Meet Jay

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  1. Will there be a "IPS Known Issues List"?!

    It's a common practice in software development to not fix bugs where the fix may be worse than the problem. As was said in the reply: Just reply to the bug report if you are experiencing the issue and explain more about it. If we misunderstood we will reopen it. If you are not experiencing the issue then don't worry about it  
  2. Hello, could you please check my private message?

    I've been trying to contact admins and still no answer :/

  3. IPS Community Suite 4.1 Update

    We have had IPS Community Suite 4.1 running on our own community site for several weeks now and are very happy with how it's taking shape. All the feedback has been very helpful and we have made many refinements to the new features and are looking forward to seeing what everyone does with them. The first two public betas have gone very well with no major bugs - just the normal sort of issues you expect to see in a large update. In fact, the betas have gone so well that we have actually fixed more bugs leftover from 4.0 than have been reported for 4.1! We originally planned on releasing 4.1 later this week but have decide to delay the release until the end of October so we have a couple more weeks to do more betas and further refine this release. Version 4.1 not only introduces many features but it also includes many low-level changes to enhance performance and be more robust with error handling. We have been very happy with the pace that we are implementing fixes and enhancements so we want to keep that up and think just a couple weeks of delay is well worth it for all. If you are interested in helping to test beta releases they are now available in the client area. Just keep in mind we do not provide support for betas and you cannot upgrade from beta to the final release. They should only be on test copies. Thank you for all the feedback! We are excited for 4.1 and know that a lot of you are waiting for it with great anticipation.
  4. Once you have installed your suite you will will likely want to set up some members of staff to moderate the different areas of your suite. These people are referred to as Moderators and you can set them up from the AdminCP under Members -> Moderators. Moderators have the ability to Add/Delete/Edit content within the site, warn members, deal with reports and more, all from the front end depending on the permissions you set, but do not have access to the Administration Panel. This means you can add members of staff who do not have overall control of the community, and instead have control over the content you give them access to. Warning Pay special attention to the permissions you are assigning to moderators on your forum, and ensure moderator permissions are only given to users in which you trust to edit content within your community. When you click to Add a new moderator from the button provided on this page you will be given the opportunity to assign a user to a moderator role or alternatively an entire group. Once you have selected one of the above you will be presented with the permissions you can set for this moderator or moderator group. By default all permissions are granted so ensure that you go through each of these and set the permissions you require them to have. For example you may want a moderator to be able to moderate all the content on the community but do not want them to be messing with the sidebar. You could therefore switch off this option within the "General" tab of this section. One area which will require extra configuration to your liking is the "Can use the 'flag As Spammer' tool?". By clicking on configuration you will be able to set up what the system does when a member is flagged by a moderator. You can read more about this in Spam Prevention Article To see how the moderation tools are used by your moderators you can read the articles for this on Moderation.   Tip Check out our guides on moderating your community for all the actions your newly-created moderators can do!     Administrators When you first install your Suite the system will create your main account which will be set as an administrator with full access. In the AdminCP, you can add additional admins either via group or individual member. Warning While our system supports restrictions to admin access you should still only have access to trusted users. AdminCP access give unrestricted permissions to areas of the AdminCP you can visit. Unlike the front-end: the AdminCP assumes everything you do is trusted and will not stop you. Tip You may wish to visit the Security Center from time to time and click the Show Administrators button to just verify that all those listed as admins are users you meant to give access.  When you click to give a group or member AdminCP access you will be presented with an array of detailed options. By default, your new admin has full access to all areas of the AdminCP. On this page you can choose to restrict admins by top-level module or get more fine-tuned and only grant access to certain areas. An example of when you might want to use this is if you hire a designer to create a theme for you. You may only wish to give that designer access to the Customization section of the AdminCP. So in that case you would uncheck all areas except Customization.    
  5. Member groups

    Member groups allow you broad control over what your members can and cannot do, see, and interact with on your community. Members must have a primary group (by default it's Members) but can also have multiple secondary groups. The primary group is what displays under their name but they also inherit the permissions of any secondary groups they are in. Much of the core permission structure of your community will be set up in this area so take some time to look around at all the member group options. When clicking on the edit icon at the right of a group you will be taken into the group editing screen for that group. This will give you the tools needed to effectively and quickly manage your groups settings. You can also make a copy of an existing group for ease of setting up using the copy icon. Editing a group The edit group screen is split into sections on different tabs. Although most options are self-explanatory, there are some brief descriptions of what each of these are for below. (Note you may have more or less tabs than in the image below depending on the applications you have installed). Group Settings From this tab consists of various items related to the group over all and is split into 3 sections. Group Details - This is where you set the basic elements of the group such as name, group icon which will appear below the members name in various areas of the site, group formatting where you can add html to surround the usergroup name and also give a promotion to this group which will move any user within this group to another group based on criteria you set. Permissions - These are the basic permissions for a group such as whether they can access the site when it is offline or how many times they can change their display name (this is not access permissions, these will come later) Signatures - Various settings for a group relating to signatures for users within this group. Content Most elements in this section are self explainatory, however a couple of items in here are worth further explaination Uploads - Note that in this area it is a setting over all. So for example if you set "Total maximum storage space" for a group this is the total storage for any user in that group over the whole platform. Once this limit is hit a user in the group would no longer be able to upload any further attachments/images etc to the site. Deleting - It is important to note that delete really does mean delete. If you give a group access to delete their own content from the forum then they would be able to delete this permanently from the system and this content would no longer be recoverable. The permissions should be given lightly. If it doubt, use hide on the group so that you can recover the information if required whilst allowing the group to hide the data from the community. Social This tab contains various settings for social elements of the community such as how many conversations a user in this group can start in a day to whether they can post status updates etc. For the most part these settings are quite self explanatory. Gallery/Blog/Other If you have more applications installed you will see some common settings for these are displayed within the group edit screen tabs. This will allow you to quickly set up features for a group such as allowing a group access to create blogs. or setting the size of images allowed to be uploaded in the gallery. Members can be added to one primary and any number of secondary groups in the members section of the admin panel. Editing permissions Permissions can be edited from many areas of your community for each of the groups that you create. From the groups section you can get quick access to these by using the  icon next to the appropriate group. By clicking on this icon you will be given quick access to permissions for many areas of yoru community in an easy tabbed format. Simply tick the boxes as appropriate and click save    
  6. Editing a member

    You can find a member by searching using the AdminCP quick search in the upper right of your screen. You can enter their display name, email address, order ID, and more in this box to find members. You can also click Members in the AdminCP to get a general list of members. The edit member screen is split into sections on different tabs. Although most options are self-explanatory, there are some brief descriptions of what each of these are for below. (Note you may have more or less tabs than in the image below depending on the applications you have installed). Account Information From here you can change the basic information required on a member account. These include changing a users display name, changing passwords or adding to Groups. Note here that you can add a member to a main group and also add secondary groups giving you more flexibility over permissions than you would have with a single grouping. For example you may have a Sales and a Marketing section in your community with groups to match. You could easily set up some members to access both and others who can only access one or the other, simply by assigning the groups accordingly.  Restrictions In this tab you can control restrictions on an individual member. Posting and approval before posting can be set indefinitely or for a set period of time. Controlling member restrictions may also be done from the front end by your moderators where permission has been given to do so and will update this area accordingly. You can read more about this here. Profile Whilst most members will generally fill in there own profile, there will always be times where a member has placed something you do not wish to be there (and therefore would like to remove), or needs something editing that they cannot. From here you can edit the members profile information such as changing there cover photo or editing there birthday. Preferences This section is where system preferences can be changed or viewed that a user has set up. It not only comes in handy for changing these setting but also as a way of debugging problems on your forum that a member is experiencing. For example a user who's time is incorrect may not have the "Set timezone automatically" setting enabled. Notifications There will come a time where you have members who are receiving notifications for things and feel they should not. Generally this is because they have set these notifications up and forgotten about them, or simply have left them on their default registration settings. Should the need arise you can change their notification settings from within this screen. Gallery/Blog/Other If you have more applications installed you will see some common settings for these are displayed within the members edit screen. This will allow you to quickly set up features for an individual such as allowing someone access to the gallery. Other handy tools Above the main area of editing you will notice there are a few other handy tools. Whilst these are self explanatory you will find one in particular quite a handy tool to have which is the "Sign in" button. This button will allow you to sign in as the member who is currently selected. Imagine you have a user who has a problem on the forum which you cannot see as an administrator. Maybe they cannot see a section in which you feel they should be able to view. This tool gives you the ability to see the community through the eyes of your member and effectively get to the route of the problem they are having. Once you are finished, you can easily log back in as yourself by clicking on your name and selecting "Switch back to yourname".  
  7. I am sorry you did not take time to investigate the entire feature set or do a test upgrade before upgrading your live site. As you have worked for software in 15 years, I am sure you know that things often change in software over time and it is always wise to perform due diligence before any major change.
  8. I do not have a clear answer to that as it depends on what you are doing. There is a beta of 4.1 available if you want to try it.
  9. Getting Support

    Technical Issues If you are experiencing a technical issue with your community please login to your Admin CP and go to System -> Support, and choose the "Something isn't working correctly" option and then follow the steps. This tool will fix most common issues for you or give you steps to try. A common source of issues comes from modified themes or using third party plugins and applications. The Support system will create a default, unmodified theme and disable all third party plugins/applications as part of the process. You should check to see if your issue is resolved during this steps. If it is solved you should disabled the problematic change. If it is not resolved the Support system will restore your customizations.   If you are experiencing a problem that the support tool cannot fix, or if you have any account or payment questions please submit a ticket in your Client Area by clicking on the "Support" tab and our team will be able to help you further. When submitting a ticket please ensure that you provide the Admin CP and FTP access details for your community as we may need them while investigating. Community Forums You can also get peer-to-peer support on the Community Forums along with advice on customizing your community, creating add-ons and help with server-side issues.
  10. Using constants.php

    You will see references to "constants.php" throughout our guides. The constants.php is a special file you an optionally create in the root directory of your Suite which can include special commands and configuration options which alter the normal behavior of the Suite. You would create a file in the root directory of your Suite, the same directory where index.php and init.php are located, called constants.php. In that file you would simply enter: <?php Then below that line any special commands referenced throughout our guides or via instructions in the AdminCP. Many functions are available and common settings include caching controls, debug tools, and special overrides based on your server environment. Most people do not ever need to worry about constants.php until you find a special circumstance.
  11. Are streams working?

    Same thing  it's rebuilding now.
  12. Storage Settings

    Once you have configured your various storage options you can then assign them to various areas of the Suite. By default all areas use File Storage but you can create as many storage configurations as you want. In the screenshot above there are some examples of various storage areas of the Suite. Here we are using the same Amazon S3 "bucket" for all areas. But I could choose to switch just one of them to a different storage configuration or all if I chose to switch providers. When you changes file storage configuration for a particular area the system will have to move your files. If you have a large number or large storage amount of files this could take a very long time so keep this in mind when changing. You will see a status bar on the AdminCP dashboard. When you change your storage option: The area you changed locks to prevent other changes. A queue task is started to copy all files from the old to the new storage configuration. When the queue task finishes, files on the old configuration are deleted. Configuration unlocks to allow changes again. While Step 2 above is processing, all your file references will still work. So you may see some files linking to the old location and some linking to the new. This keeps your from having broken images or downloads during the move.  
  13. Storage Configurations

    There are four standard file storage options you can choose to configure. Most will use the default File System option which stores files on your local server. Any option can be used for a Content Distribution Network (CDN) if you choose to use such a service. You can create multiple storage configurations to mix and match storage for various areas of the Suite to suit your needs. File System  Default option which is sufficient for most environments. This stores files on your local server with no special configuration needed. FTP  Use if you want to store files externally on a server optimised for rendering files or a third-party storage service. You can configure FTP, FTP with SSL, or SFTP options. You will need to specify the URL to your remote FTP storage location so the system can serve files to members. Amazon Web Services (AWS) S3  Remote storage system recommended for very busy sites. Service fees apply. Database  Use if you do not have much file storage space available or file writes are undesirable for your server environment. Will require more server resources to display a file. For database storage no configuration is needed. Your files will be stored in MySQL in a BLOB column type. This takes more resources but is sometimes the only option available based on your environment.   Using a CDN All storage options, excluding Database, can be used with a CDN. You will see a "Use Custom URL?" option under those options where you can override the default URL to use a CDN. You will need to contact your CDN provider for instructions on the proper URL to use.  
  14. Managing Attachments

    When you click Files in the AdminCP the first page you see is the Attachments screen which lists all file attachments Suite-wide. File attachments on this screen only include those files attached to a post-field. This would be any attached file to any content that members type in the editor. It does not include application-specific files such as Gallery images, Downloads files, member photos, and so on. You can quickly delete attachments on this screen or use the magnifying glass icon to see where a certain attachment is being referenced. Members can upload ones but embed an attachment in multiple posts so it's a useful way to see how a member is using their attachments. You can also quick search a file name or open up advanced search options. Note that downloads do not work for images as they are not downloaded but simply viewed in the post itself.